Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide.
At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.
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We are seeking a dedicated Client Implementation and Adoption Manager to join our team. The Client Implementation and Adoption Manager is responsible for implementing new client relationships and maintaining strong and sustainable relationships with KinderCare At Work clients. This role is focused on organizational growth through client relationships. The Client Implementation and Adoption Manager will act as a liaison between the client and field leaders, provide ongoing service and strategy recommendations to assist the client in developing employee benefit solutions which include onsite employer-sponsored child care centers and child care benefit solutions. They will be responsible for the implementation of new clients and support the adoption of these new childcare benefit solutions. They will also support KinderCare At Work contractual relationship and renewals by establishing a rapport with organizational leadership, and provide direct corporate and contractual support for their client portfolio.
• Job Responsibilities:
• Lead implementation of new clients and facilitate field leader adoption of new and existing clients in a market
• Collaborate with internal teams to support a seamless implementation and execution of new client relationships
• • Participate and support the Business Development team in the process for new client relationships.
• Participate in closing process for both new and existing sales opportunities.
• Lead all aspects of the client contractual relationship and work to ensure client engagement . Triage issues or client contractual concerns and resolve or escalate appropriately.
• Partner effectively with internal departments, clients, and field management to ensure client service and contract compliance.
• Partner and support field leaders in the development of strategic plans to support center enrollment, quality, and staffing to meet individual client goals.
• Provide clients with ongoing needs consultation and consistent reporting regarding center utilization and financial performance .
• Perform financial and accounting review in partnership with accounting team- review includes budgeting and invoicing as well as periodic review of center P&Ls and client reporting.
• Lead all aspects of contract renewal process for KinderCare At Work centers through contractual negotiations and MSA signature
• Provide consultation on the suite of services offered by KLC including (but not limited to) employer-sponsored onsite child care, backup care options, discount programs, and needs assessment services.
Qualifications
Ability to travel up 50%
Education and Experience:
• Experience managing business to business client relationships.
• Proven experience up-selling and cross-selling solutions to existing clients.
• Experience delivering a service or solution (vs. product).
• Knowledge of childcare industry or related experience a plus.
Knowledge, Skills, and Abilities:
• Proficiency at handling difficult client consultations and human relations issues with integrity and respect.
• Ability to handle change and maintain flexibility
• Strong communication skills.
• Ability to interpret and implement policies and procedures required.
• Strong organizational and time-management skills required.
• Proficiency with a desktop computer and the ability to quickly learn software required. Solid understanding of Microsoft Office applications (Word, Excel, PowerPoint) required.
Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.
- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- ... and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.