Description
Kforce has a client in Allen, TX that is seeking a Technical Support Specialist I.Summary:The Technical Support Specialist creates technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security. This Tier I Technical Support Team supports our Dash and Body Camera and Evidence Management Software Division.The Technical Support Specialist will be retrieving critical evidence needed by law enforcement from devices that are not importing properly at the customers site. The products they will support include two major device lines, In-car Video Systems: 4RE and body worn cameras VISTAs, plus any new products that are in development. Product deliverables: extracting data from hardware to send back to the customer via USBs.Responsibilities:
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- Create Service Request tickets to keep track of deliverables
- Extract data from devices using Vista Video Extractor and Mule devices
- Follow CJIS protocols for chain of custody
- Follow knowledge bases articles for how to complete a video pull
- Update spreadsheets with status of Video Pulls
- Tear down equipment to get to internal HDD/SD cards as needed
- Ship and validate customer received packages
- Respond to requests of status updates for video pulls
- Prioritize as needed rush requests that come in
Requirements
- CompTIA certification preferred
- 2+ years of related technical experience, preferably with a relevant certificate or post-secondary degree is preferable, but not required, depending on experience
- 1+ year of related experience, preferably with a relevant certificate or post-secondary degree is preferable, but not required, depending on experience
- Flexible to meet changing priorities in a fast paced work environment
- Able to juggle multiple on-going incidents
- Self-motivated to create an efficient and scalable work environment
- Comfortable maintaining and archiving documentation that has been localized
- Strong attention to detail
- Experience or interest in KB documentation an asset
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.