Description
Kforce has a client in Chicago, IL that is seeking an End User Technician to join the IT team that focuses on the user side of hardware and software support. The ideal candidate is task focused, detail oriented, customer service focused and able to work in a fast-paced, high-pressure environment. This position is based on-site.Responsibilities:
- End User Technician will perform daily system checks of key systems
- Provide technical hardware and software support for users
- Deploy and maintain workstations for all employees
- Provide onsite, phone and remote support to users
- Train users on various systems used in the environment
- As an End User Technician, you will be onboarding new users, providing them access to needed systems
- Respond to support requests made via phone, email, messaging, or in person
- Maintain inventory of assets
- Other duties as assigned
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Requirements
- 1-5 years of industry experience
- Must have a background with both Mac, PC, and various hardware models hosting those operating systems
- Must be familiar with working in a multi-tiered application environment (desktop/web apps communicating with backend database)
- Must be proficient with operating system imaging and deployment (Knowledge of JAMF for Macs and Microsoft Endpoint Configuration Manager for PCs is a plus)
- Must be familiar with supporting systems in a corporate enterprise with Active Directory and OKTA
- Must be familiar with Network printers
- Must be familiar with working in an asset inventory system
- Must have good communication skills
- Must be able to react quickly and efficiently while under pressure
- Should be familiar with video conferencing software
- Should be able to accommodate a flexible work schedule to include nights and weekends
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.