Vice President, Community Operations (Tax Credit)

Overview

KETTLER, one of fastest growing property management companies is looking for a dynamic, hands-on leader to oversee the day-to-day operations of assigned portfolios, with special emphasis on Tax Credit / Affordable Housing, providing direction to the Regional Property Managers. Position will also be instrumental in the development and implementation of individual property strategic goals within assigned portfolios and have a significant role in new business development. This role will be focused in the MD/DC/VA region. 

Responsibilities

• Oversee day-to-day property management operations to ensure efficiency and profitability
• Ensure compliance with LIHTC, ADU, Section 8 and/or any other government or affordable housing requirements
• Assist in the coordination, detailed analytical review and implementation of annual budgets for all communities within assigned portfolio
• Conduct weekly, monthly and quarterly financial and Key Performance Indicator (KPI) reviews to ensure performance is consistently meeting/exceeding benchmarks
• Review and approve weekly and monthly client reporting packages to ensure quality and accuracy
• Partner with Regional Property Managers (RPM) to design and implement action plans to improve performance of any communities falling behind budget or KPI benchmarks
• Perform inspections of properties within assigned portfolio to mitigate risk and ensure proper administration, compliance, marketing, curb appeal, maintenance and customer experience standards are in place and consistently upheld
• Ensure compliance with local, state, and federal housing laws and regulations
• Identify new business opportunities and assist in the RFP process to expand the company’s managed portfolio
• Partner with senior leadership team across departments to develop strategies to increase market share, revenue and profitability
• Build and maintain relationships with community owner, investors and key stakeholders
• Works closely with SVP of Community Operations and VP of HR on recruit, hire, coach and develop team members to optimize performance and address and manage personnel issues in a proactive manner
• Foster a high-performance culture focused on delivering a high-level customer experience to all internal and external customers and driving operational excellence

Qualifications

• 4-year bachelor’s degree in business, marketing, real estate or other related field preferred or equivalent work experience required

• Minimum of 10 years progressive property management experience within a professional management organization(s) is required, with demonstrated responsibilities for a diverse multi-site/scattered portfolio of conventional, LIHTC, subsidized, and/or government housing properties
• Minimum of 5 years previous experience working at the corporate or regional level with a multi-site/scattered portfolio of more than 8,000 units supervising both regional and property level staff
• Experience managing multi-family, mixed-use, value-add, lease-up, conventional and affordable housing communities
• Proven track record of business development, including expanding portfolios and driving revenue growth
• Certified Property Manager (CPM) or active candidacy for such designation and affordable housing certifcations strongly preferred
• Sound knowledge of DMV regional property management market
• Proven process and operating results improvement in the areas of financial management (including budgeting and NOI), staffing/evaluating, and customer satisfaction is required
• Strong business planning, budgeting, and reporting skills are required 
• Must have demonstrated leadership skills with previous position and be able to travel approximately 25%

Client-provided location(s): McLean, VA

Job ID: 88766958

Employment Type: OTHER

Posted: 2025-07-15T23:13:00