Central Business Manager

Overview

KETTLER is looking for a strategic multi-family leader to execute our Central Business Office strategy throughout the organization. This role reports to Director, Central Business Office and provides matrixed strategic leadership to the Operations Vice Presidents, Regional Property Managers, Community Managers, Property Accounting team and Asset Management

The Central Business Manager will serve as a key leader in the management of KETTLER’s Central Business Office Team, overseeing centralized community responsibilities to enhance productivity and operational efficiency throughout an assigned portfolio of communities. This person must have the ability to provide multi-site leadership and project management, demonstrate excellent customer service, and coordinate all aspects of Central Business Office responsibilities to deliver on Key Performance Indicators and the corresponding operational and financial objectives.

The Central Business Manager is responsible for strategic leadership in the daily management and coordination of all aspects of financial apartment community operations. Additional areas of strategic focus include, but are not limited to, completing community accounting month end process, lease and renewal administration, and monitoring the financial operations of the communities in their assigned portfolio for maximization cash flow, contributing to the assets’ achievement of budgeted NOI.

Responsibilities

• Partner with Director and key stakeholders in the implementation of the Central Business Office (CBO).
• Ability to work in a remote environment, efficiently and consistently delivering on centralized community responsibilities including, but not limited to the following:
  • Yardi input, timely rent collection batch postings, delinquencies, banking activities with daily deposits, preparation of collection documents, personally contacting residents to collect overdue rent and late charges, completing legal filings, and corresponding trackers, making court appearances when necessary and escalating delinquent accounts to collections, as necessary.
  • Conduct weekly, monthly and quarterly financial reviews to assess delinquency and collections success throughout assigned portfolio of communities.
  • Participate in client calls as requested to report progress in areas under Central Business Office responsibility.
  • Assist in meeting revenue goals by contributing to budgeted occupancy goals, ancillary income, market incentives, resident retention, and monitoring property’s financial performance as it compares to the annual operating budget.
  • Complete resident statements of deposit accounting, manage refunds and conduct corresponding follow-up to collect balances due.
  • Responsible for all administrative functions; accuracy and timely preparation of end of month reporting documentation including A/R, A/P and contributing to monthly variance reports.
  • Complete other lease management responsibilities, including but not limited to lease alterations, renewals and affordable re-certifications.

Qualifications

• Must hold a bachelor’s degree or equivalent Property Management leadership training/experience
• Minimum of 3 years progressive property management experience within a professional management organization(s), with demonstrated accounting responsibilities for a diverse multi-site portfolio of conventional, LIHTC, subsidized, and/or government housing properties.
• Strong knowledge of multifamily residential property management and tenant/landlord practices, laws, rules and regulations.
• Ability to analyze, evaluate and act on issues and/or problems, reaching sound conclusions and taking appropriate action.
• Possess excellent verbal, written and interpersonal communication skills, as well as computer skills mainly with spreadsheets and word processing including Microsoft Suite.
• Sound knowledge of DC Metro property management market is preferred.
• Proven process and operating results in the areas of financial management (including budgeting and NOI) and customer satisfaction.
• Demonstrated leadership skills with previous position and be able to travel approximately 20%.
• Familiar with software programs and platforms in the multi-family sector and experience with Yardi is strongly preferred.