Strategic Account Analyst

About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

Position Summary
The Strategic Account Analyst works on the Strategic Account Management client teams to achieve high quality service levels, especially for key accounts, while supporting data analysis. This position serves a critical support role for the Strategic Account Managers and is considered a gateway role to the Strategic Account Manager position.

Essential Duties and Responsibilities

• Identify client service trends and/or areas for enhancement, recommend process improvements, and provide those recommendations to the Strategic Account Manager.
• Track key account metrics and report on spend in budget categories, identifying, addressing and escalating any anomalies.
• Coordinate response to client inquiries or issues as required, with a focus on delivering excellent service.
• Support the preparation of Key Performance Indicator (KPI) reports for clients to assist with meeting client needs.
• Assist the Strategic Account Manager monitoring the SAM client dashboard, including Health Scores at account and site level, that do not meet KPI targets.
• Support the Strategic Account Manager in the development and monitoring of Corrective Action Plans.
• Monitor and audit to ensure the contracted scope of work is being performed. If inconsistencies are found, the Analyst will escalate to management/executive level.
• Liaise among clients, Strategic Account Managers, Business Analyst, and internal teams to ensure delivery of our solutions according to contractual requirements.
• Assists the Strategic Account Manager working with the Operations team to monitor systems to include Quality Audits, Contract Project Work and Billable Project Work, and Timekeeping.
• Travel to client locations to attend meetings as needed.
• Validate Customer Experience reporting that tracks the scheduling, completion, and quality of work performed at client locations.
• Support the SAM team with client QBRs and regular meetings. 
• Other duties as assigned.

• Strong work ethic and initiative for delivering quality outcomes and excellent customer service.
• Proactive mindset to anticipate and support changes in the business, with demonstrated problem solving skills.
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly.
• Excellent interpersonal and communication skills, including the ability to write effective reports and business correspondence and present in front of a group.
• Ability to function effectively in a team within a fast-paced environment.

• 1–3 years of relevant professional experience preferred, but recent college graduates with strong internship, part-time, or other work experience will also be considered.
• At least 1 year of experience using Salesforce

• Bachelor’s Degree preferred in either Finance, business management, project management, account management, etc. Will consider candidates with a depth of related work experience as a substitute for the bachelor's degree.

• To perform this job successfully, an individual should have knowledge of Microsoft Office programs to include, but not limited to Word, Excel, PowerPoint and Outlook, with an emphasis on Excel (VLOOKUP, Pivot Tables, Graphs, etc.).

• Paid Time Off 
• Paid Holidays 
• Sick Time 
• Life Insurance 
• Short Term Disability – Employer paid 
• Long Term Disability  
• Supplemental Health Insurance (E.G., Accident) 
• 401k plan with a match or Non-qualified Deferred Compensation Plan 
• Pet Insurance 
• PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics