Design Lead

About The Position

JustFix is seeking a full-time Product Design Lead to shape the digital tools we build with tenants, tenant organizers, and legal advocates fighting displacement in NYC. Reporting to the Co-Executive Director, the Product Design Lead will have a huge impact on driving JustFix’s ambitious mission and roadmap.

The Product Design Lead will own the direction and execution of all full-stack design projects across our evolving product portfolio. From guiding generative research to producing engineering ready deliverables, you’ll be central to developing our vision for new 0→1 products and for steering long-term product iteration. You’ll be responsible for creating services and experiences that are exceptionally usable, which empower our users, and that provide pathways to real-world impact. To do this you’ll develop deep subject matter expertise in NYC’s complex housing landscape and be an integral voice in shaping our strategy.

• Own the direction and execution of all full-stack design projects.
• Collaborate with the Co-Executive Director, staff, and external partners to contribute to a product strategy that helps us achieve our goals.
• Facilitate generative workshops, working sessions, and design reviews that break down complex, open-ended opportunities into actionable next steps.
• Develop comprehensive design proposals that connect to success metrics, while minimizing requirements for delivering successful products.
• Envision breakthrough user experiences and strategically build off existing capabilities.
• Apply Design Justice Principles and Equity Centered Community Design practices.

• Design prototypes, service blueprints, and other artifacts that communicate intent, raise key questions and risks, and reveal what’s possible.
• Methodically and rapidly explore multiple design directions that produce informed recommendations related to user journey, UX, UI, product content, and more.
• Deliver excellence in product accessibility, typography, information hierarchy, UX, & UI.
• Shape content strategy for our onsite and text-message products.
• Work closely with engineers to assess strategy and feasibility throughout design and implementation processes, creating well documented engineering-ready assets.
• Co-own VQA and QA processes with engineering and product partners.
• Lead, maintain, and evolve our design system and brand.
• Produce promotional material for product releases, as needed.

• Define, execute, and evolve our research strategies and methodologies.
• Create artifacts that drive research like prototypes, discussion guides, and surveys.
• Develop agendas and facilitate moderated research sessions, interviews, and participatory workshops.
• When possible, provide research opportunities for teammates to co-own.
• Own research synthesis and documentation, and facilitate alignment on next steps based on insights.

• 7+ years of UX-related experience, with at least 1+ years leading 0→1 projects from discovery research through launch and iteration.
• Highly motivated to play a lead role in shaping how technology can support New Yorkers fighting displacement to achieve healthy, affordable, stable, housing.
• Adept at making sense of complex systems, and have a track record designing creative and simple UX solutions to tough problems.
• Expert facilitator, and experienced leading an array of research and synthesis processes with both internal and external stakeholders.
• Clear and responsive communication and interpersonal skills.
• Experience working closely with engineers to identify and solve constraints.
• History of making design decisions based on both quantitative and qualitative data.
• Exceptional visual design and information architecture. Bonus if you have experience making data more legible.
• Ability to effectively prototype ideas and experiences at multiple fidelities.
• Capable copywriter for in-product content.
• Seamlessly work across multiple projects and objectives, managing time independently.
• Desire to proactively contribute to a trusting, exciting, and fulfilling place to work.

• Experience at a small non-profit and/or small startup.
• Insight into the housing justice landscape.
• A connection to the communities JustFix serves.
• Proficient in Spanish.

• Outstanding health plan. We cover 100% of medical, vision and dental benefits for employees. We offer partial coverage for dependents.
• Flexible Paid Time Off with a generous and inclusive holiday schedule. We encourage each other to take the time to rest.
• Partner engagement opportunities. Get to know a diversity of NYC tenants, community organizers, legal aid workers, and others who we build our tools with and for.
• Resourced learning opportunities. We invest in each staff person so that they can have ongoing professional development and respond to growth feedback.
• Personalized technology setup. You choose what type of computer and accessories you need to do your best work and we cover up to $1,000 of that cost through our technology stipend.
• Small and collaborative work culture. We work together closely, and believe everyone on the team has essential skills, experience, and perspectives to share and to learn from across disciplines.