Video Readiness Manager

Are you passionate about visual storytelling and digital innovation? Join us to shape how employees experience change and transformation in Home Lending. As a Video Readiness Manager, you will create impactful multimedia content that inspires, educates, and prepares our teams for success. Collaborate with agile product teams and business leaders to deliver creative solutions that drive results. Make a difference by elevating our employee experience through engaging video and digital communications.

As a Video Readiness Manager in Home Lending, you lead the creative development and deployment of video and digital communications that prepare employees for change and drive business results. You collaborate with product teams and business leaders to deliver innovative content that enhances engagement and productivity. You champion accessibility, creativity, and continuous improvement in every project. You help us foster a culture of innovation and excellence in employee communications.

Job Responsibilities

• Lead the design and rapid deployment of engaging video communications, tutorials, and educational materials for Home Lending initiatives
• Set the standard for visual storytelling and digital content across the organization
• Translate complex business strategies into clear, compelling video and multimedia communications
• Own the end-to-end creative process, ensuring all deliverables are brand-aligned and accessible
• Identify opportunities for creative content to support change management and employee readiness
• Mentor team members in best practices for video production and digital learning tools
• Collaborate with product teams, business leaders, and technology partners to deliver solutions with urgency and precision
• Manage multiple high-priority projects in a fast-paced, agile environment
• Escalate high-risk issues and critical information to leadership with clarity and timeliness
• Demonstrate advanced proficiency in MS Office Suite and video editing/production software
• Ensure all content meets ADA and WCAG 2.1 accessibility standards

• Bachelor's degree in Digital Media Design, Visual Communication, Graphic Design, or related field
• Experience designing, developing, and troubleshooting web, print, video, audio, graphic, and multimedia deliverables
• Proven ability to build digital learning templates and scalable creative solutions for large organizations
• Advanced skills in video creation, animation, and multimedia production
• Strong project management and leadership skills with a record of delivering high-quality results under tight deadlines
• Expertise in executive communications, including verbal, written, and presentation skills
• Deep understanding of customer and employee experience in financial services channels
• Highly creative, self-directed, and able to thrive in environments with ambiguity and frequent change
• Collaborative team player with strong influence and relationship-building skills
• Commitment to accessibility, inclusivity, and brand consistency in communications
• Proficiency in MS Office Suite (SharePoint, Visio, PowerPoint, Word, Excel, Outlook) and video editing/production software

• Experience mentoring and guiding team members in video production and digital learning tools
• Familiarity with Home Lending operations and customer servicing applications
• Knowledge of Chase business channels, including Digital, IVR, Dialer, Telephony, and Call Recording
• Experience with ADA and WCAG 2.1 accessibility standards
• Portfolio of impactful video and multimedia work
• Familiarity with basic analytics to measure and enhance communication effectiveness
• Experience working in agile environments and managing multiple projects simultaneously

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

• Meets satisfactory performance standards as defined by the firm