We are looking for a Rewards Product Delivery Manager who will strategically lead quality and control activities within team. You will lead new and ongoing initiatives from inception to completion and work behind the scenes to seamlessly execute on deliverables associated within our control framework.
As a Vice President, Rewards Product Delivery Manager in Connected Commerce you will be driven by a first-class goal to make a substantial and valuable impact to the firm. To be successful, you will maintain and enhance a strong and consistent control environment across Loyalty. You should possess structure, attention to detail, quality focus, high energy, and flexibility within a high-paced, deadline driven organization. You must work well in a team environment, be a strong partner with 1st and 2nd Line of Defense control partners, be able to represent the team with professional courtesy and acumen and deliver flawless work output.
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Job responsibilities:
- Communicate/ present effectively to stakeholders and partners and understanding key business functions / knowledge of regulation surrounding business
- Demonstrate exceptional interpersonal skills including collaboration and relationship building
- Work autonomouslymanaging competing priorities to achieve the most effective result and able to make subjective and informed decisions based upon output
- Evaluate design and operating effectiveness of management and business process controls.
- Perform assessments of Operations, Processes, and Practices to identify risk trends and areas of opportunity.
- Identify, analyze and report key risk indicators and conduct studies to enhance effectiveness of risk mitigation measures.
- Assess issues identified by the business, or during exam assignments or special projects, and develop recommendations to strengthen internal controls and improve operational efficiency.
- Utilize knowledge of business to level set the issues and escalate as appropriate through the exam report or verbally with the business owner.
- Partner with the business functions for closure of open issues arising from audits and on-going risk reviews.
- Lead or participate in monthly/quarterly calls with business partners based on a control agenda.
- Build knowledge of internal policies and procedures, banking and consumer regulations/laws, and accounting principles in order to implement necessary enhancements/improvements in examination coverage and to minimize the risk of noncompliance.
Required qualifications, capabilities and skills
- Bachelor's degree with major in accounting, finance or economics, business administration, or information systems
- 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance-related functions
- Proficient knowledge of control/ risk management / issue management concepts with the ability to evaluate controls
- Candidates should be action oriented with a focus on results, display strong analytical skills, be able to assess and clearly articulate complex ideas and possess creativity.
- Strong interpersonal, communication skills (both oral and written)
- Strong proficiency in Microsoft Office
- Proficiency in Alteryx and the ability to analyze data sets
- Knowledge of the Card operating systems - C3, LSP, First Assist and Customer Assist - with the ability to analyze customer account level transaction details
Preferred qualifications, capabilities and skills
- Masters degree or equivalent experience is preferred
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.