As an experienced program manager for Chase Travel product portfolios, your role is pivotal in the strategic oversight and success of complex programs. You are responsible for aligning program goals with the overarching business strategy, ensuring that all initiatives contribute to the portfolio's success. A key aspect of your role involves identifying and mitigating risks early to minimize their impact on program delivery. You act as the primary contact for Product Owners and stakeholders, facilitating clear communication and alignment across various workstreams. Coordination with other program managers and partners is essential to leverage synergies and drive success. You oversee high-risk initiatives, closely monitoring progress to ensure the timely delivery of milestones. Implementing best practices and fostering innovation are crucial to adapting to changing needs. Regular updates to leadership and stakeholders are provided to maintain transparency and accountability. By focusing on these areas, you effectively manage the portfolios and ensure successful program delivery.
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You will be aligned to one or more Product Owner as their key Point of Contact, and for all workstreams required to support program work including: Chase Travel Product Quad (General Manager, Product Owner and Area Product Owners, Tech Engineers, Design and Content leads, Data and Analytic leads), Agility Leads, Product Delivery Managers, business workstream owners (Servicing, Supplier Relations, Partner, Frosch Corp, Frosch Leisure, Operations, Lodging, Marketing, Legal, Risk, Controls, Compliance, TCPA, etc.), as well as our CCB partners including, Rewards, Card and Co/Brand.
You will also be responsible for ensuring full alignment and inter-dependency management of portfolios they manage with other Chase Travel Program/ Portfolio managers' portfolios.
Job Responsibilities:
- Portfolio ownership for one or more Product portfolios ensuring full accuracy, management and alignment with Product Owner.
- Supports Product Owner with portfolio planning, demand intake and business case development
- Leads and program manages overall program from initiation to closure, ensuring alignment with Chase Travel's strategic goals and priorities.
- Facilitate discovery sessions to explore options, and gain alignment on the preferred solution.
- Outlines and maintains a comprehensive plan of delivery, taking into account any dependency or alignment needs with other project/ programs.
- Identifies and ensures timely engagement of all required resources throughout the program lifecycle.
- Partners with product, technology, design, content and data teams through Software Development Lifecycle (SDLC). Support the team in trouble-shooting, problem-solving, and identifying tradeoffs.
- Proactively identify, document and track program status, risks and issues effecting delivery. Develop mitigation strategies and escalate issues, as needed to ensure timely resolution.
- Ensures program adherence to firmwide guidelines in consultation with Legal, Risk, Control, Compliance.
- Effectively communicates program status, issues, and risks to stakeholders, including executive leadership, project teams and business partners.
- Validates and measures outcome and impact to ensure project delivers desired benefit to the organization (financial, regulatory, service delivery and/or efficiency gain).
- Leads program level calls, as well as Portfolio-level calls (e.g. PMO/Product Quad Alignment calls) and other meetings as required.
Required Qualifications, Capabilities and Skills:
- Minimum of 10+ years in Project Management, including 3+ years in Program Management or equivalent experience.
- Ability to align program goals with organizational objectives and make decisions that support long-term success.
- Ability to lead discovery sessions, requirements, use case workshops, and solutioning sessions.
- Clear communicator who can efficiently present concise verbal and written summaries, lead decision discussions, and gain consensus from stakeholders.
- Experience in leading cross-functional teams, fostering collaboration, and motivating teams towards project goals.
- Ability to analyze data, trends, and metrics to make informed decisions.
- Flexibility to navigate uncertainties and adjust plans as needed in dynamic environments.
- Effective communication with stakeholders at all levels, managing expectations, and resolving conflicts.
- Ability to manage and prioritize multiple channels of complex work and information, bringing teams together for constructive collaboration.
- Oversee and manage one or more Chase Travel product portfolios of complex programs, including multiple high-risk, multi-thread initiatives.
- Manage the broader strategic perspective and overall success of the portfolio and program of work, not just individual projects. Identify, escalate, and mitigate risks and blockers.
- Ensure full alignment and inter-dependency management of portfolios with other Chase Travel Program/Portfolio managers' portfolios.
Preferred Qualifications, capabilities and skills:
- PMP certification; Agile Certification
- Program Management experience with complex technology and product initiatives.
- Experience in the Travel business a plus
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.