The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.
As a Product Manager within the Tokenization product team, you will manage product backlog, remediate issues, and lead Agile teams to launch innovative solutions. You will leverage critical thinking skills and data analytics to understand client usage patterns and triage issues, providing superior customer support and developing solutions that best meet customer needs.
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Job Responsibilities
- Manage product backlog, production support, issue & defect resolution, and prioritization.
- Monitor against agreed goals and benchmarks, identifying, scoping, and finding implementation paths for needed enhancements, and creating remediation plans when needed.
- Work with Technology and Design teams to lead product development efforts.
- Conduct pre-release reviews, including regression testing and quality assurance, to certify the release as production-ready.
- Collaborate with cross-functional partners (i.e., Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment.
- Deliver communications to executives and leadership team on the strategy and progress.
- Publish regular executive reports summarizing the overall health of the product, industry and competitive trends, and the voice of the customer.
Required Qualifications, Capabilities, and Skills
- Minimum 7 years of experience in financial services, digital, product management, and/or Agile software development.
- Deep experience in online payments, including card tokenization, digital wallets, and e-commerce payments.
- Passion for understanding customer needs and demonstrated ability to build digital products.
- Ability to think strategically and connect the dots to the bigger picture while ensuring successful execution.
- Proven success in collaborating, influencing, and driving decisions with multiple stakeholders, including team members across product, technology, and design.
- Proven track record of managing risk and controls.
- Bachelor's degree in Computer Science, Business Management, or a comparable field of study.
Preferred Qualifications, Capabilities, and Skills
- Strong knowledge of Application Programming Interfaces (APIs), open banking, and engineering practices.
- Master's degree in Computer Science, Business Management, or a comparable field of study.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.