Consumer Branded Card Product is looking for an inspired product manager to drive digital and physical product innovation across our Card Member Experience team; focused on Partnerships, Lounges, Card Product Launches & Capabilities, and Digital Experiences in the Chase App.
As a Product Manager in Consumer and Community Banking's Credit Card business, supporting Chase Sapphire offerings, you are an expert in bringing digital products to market. You have experience building new solutions that address client needs creatively and elegantly. You draw on your skills to innovate, orchestrate and execute across different businesses, partners, and products, to bring impactful initiatives to life.
Job responsibilities
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• Support the ongoing development, prioritization and execution of the product roadmap to deliver priorities in partnership with stakeholders across the Consumer Branded Card business.
• Manage the backlog, partnering with technology, design and stakeholder groups, creatively problem solving based on user needs and data, and crafting strong communications around progress, status and blockers at all levels of the organization.
• Build strong relationships across Card product teams, business partners, and cross functional teams.
• Contribute to epics and user stories and overall work in team sprints.
• Partner with other Product and Technology teams to understand the dependencies (both on and of others) that need to be fulfilled to achieve book of work goals.
• Identify bottlenecks and executional challenges impacting the roadmap and support driving them to resolution.
• Develop KPI's and instrumentation and tooling to enable data capture for analysis / business intelligence.
• Serve as product liaison with key 3rd party integration partners.
• Develop key feature sets, prioritization, and sequencing.
• Regularly review KPI's, user feedback, and other data to iterate, enhance, and continuously improve the value proposition.
Required qualifications, capabilities, and skills:
• 5 or more years experience in product management and delivery
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience building professional business relationships with executive leaders, senior leaders, and peers.
• Excellent communication skills: can articulate clearly the "so what" from data, make recommendations, engage with a variety of audiences and levels.
• Able to identify issues, structure the problem clearly, identify and get the data needed to make a decision, frame the decision, identify key stakeholders, and develop buy-in, make recommendations, articulate trade-offs and drive to resolution.
• Experience working in an Agile based product and software development environment (including utilizing Jira to manage product delivery)
• Action-oriented and results-driven; can prioritize and manage multiple complex initiatives at once.
• Able to see the big picture and understand the holistic roadmap and how its moving pieces fit together.
• Service oriented, identifies customer needs and focuses on meeting those needs effectively and efficiently.
• Has a growth mindset, collaborative, positively contributes to team culture.
Preferred qualifications, capabilities, and skills:
• Experience with various channels (e.g., mobile, web)
• Experience with chatbots and virtual agents
• Experience with vendor platform and service integration
• Experience with credit card, ecommerce, and/or travel highly preferred.
• Experience with JIRA, JIRA Align
• Experience with CMS platforms, content management
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.