Chase is seeking an experienced Product Manager to join the New Payment Rails team as a Product Delivery & Portfolio Planning Manager for an innovative product initiative. You will help pioneer advancements in new payment rails and networks, including The Clearing House's Real Time Payments, FedNow, and Early Warning Service's Zelle Network. This role will focus on delivering a groundbreaking 0-to-1 product to enhance service and protection for Chase's customers within the dynamic Pay by Bank ecosystem.
Job summary
As a Vice President, Product Delivery & Portfolio Planning Manager within the New Payment Rails team, you will lead delivery planning for two key products: a new digital solution to expand the Zelle Network, and Chase's real-time payments capability.
Want more jobs like this?
Get jobs in New York, NY delivered to your inbox every week.
Job responsibilities
- Oversee the product delivery lifecycle, driving efficiency and improvements across intake, capacity planning, prioritization, dependency management, testing, release management, defect resolution, and performance reporting.
- Manage the product delivery roadmap and dependencies, resolving blockers, sequencing work, and optimizing resources for timely, high-quality delivery.
- Strengthen alignment by managing relationships and communications with partner teams across Chase and JPMorgan Payments, along with cross-functional partners such as design, data analytics, and engineering.
- Partner with tech and agility leads to ensure adherence to product agility metrics and maintain backlog hygiene, enhancing workflow and continuous improvement.
- Provide leadership with timely updates on status changes and risks, along with mitigation strategies.
- Ensure compliance with risk, controls, business mandates, and regulatory standards to sustain an agile product lifecycle.
- Maintain clear documentation of product processes and decisions to ensure transparency, support continuous improvement, and uphold accountability.
Required qualifications, capabilities and skills
- 7+ years in financial services, digital product management or agile software development, with at least 5 years in a product role demonstrating successful product delivery.
- Demonstrated success in managing complex product or project delivery, optimizing resources to ensure timely completion.
- Self-starter with excellent written and verbal communication skills, capable of articulating a clear vision for efficient execution.
- Comfortable navigating ambiguity and passionate about creating order from chaos, with strong organizational skills to manage tight deadlines.
- Proven ability to collaborate, influence, and drive decisions with diverse stakeholders, including teams across product, technology, data analytics, and design.
- Established track record in managing risk and controls effectively.
- Ability to travel occasionally between offices in New York, NY and Jersey City, NJ.
- Strong understanding of payment networks, payment rails and market dynamics.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.