Vice President Content Design

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences. Join us to lead innovative solutions and drive user engagement at JPMorgan Chase.

As a Vice President of Content Design in JPMorgan Chase, you will play a pivotal role in elevating user engagement through strategic content design. By fostering inclusive and intuitive digital experiences, you will lead strategically important initiatives and drive innovative solutions to complex problems. Collaborate with cross-functional teams to develop and implement content design strategies that enhance user experiences and foster customer engagement. Your expertise in content design will contribute to the success of JPMorgan Chase's user experience design efforts.

Job Responsibilities

• Develop and implement content design strategies for multiple products and services, aligning with business objectives.
• Lead strategically important initiatives, driving innovative solutions to complex problems.
• Create and optimize content models and taxonomies to design intuitive and highly usable product content architecture.
• Collaborate with cross-functional teams to ensure narrative consistency and optimal content architecture.
• Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the customer journey.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in content design, with a focus on fostering inclusive and intuitive digital experiences.
• Expertise in content architecture, organizing and structuring content to enhance user experience.
• Demonstrated expertise in written and verbal storytelling, crafting clear, engaging content.
• Experience leading strategically important initiatives and driving innovative solutions.
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience.

Preferred Qualifications, Capabilities, and Skills

• Experience in user experience design, particularly in fostering inclusive and intuitive digital experiences.
• Strong collaboration skills, with experience working in cross-functional teams.
• Ability to drive customer experience and inclusive design efforts.
• Experience in the financial services industry is a plus.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Client-provided location(s): Columbus, OH

Job ID: JPMorgan-210658541

Employment Type: FULL_TIME

Posted: 2025-08-21T19:07:06