Vice President, Chase Rewards Product Owner
If you enjoy complex problem solving, are highly analytical, and are skilled at building momentum and driving delivery around meaningful work, this is the role for you.
Join our dynamic Rewards team as a Vice President Product Owner, where you'll have the opportunity to leverage your organization, communication and problem-solving skills, along with your agile and analytical mindset to enhance our Chase Rewards product. You'll be instrumental in delivering high impact customer loyalty initiatives, ensuring our products are exceeding customer and client expectations, and promoting the modernization of our platform. Your role will involve strategic planning and implementation of customer-centric Rewards journeys and collaborating with cross-functional teams to promote business results.
As a Vice President Product Owner in the Chase Rewards team, you will be responsible for supporting a critical product area within Chase Rewards. You will leverage your deep understanding of customer and stakeholder needs to make our products better, smarter, more stable, and more flexible. Your role will involve defining and supporting the tactical and strategic vision for the future path of a platform product as you build new and support existing Rewards journeys. You will leverage the Agile framework and ceremonies to plan, refine and implement these initiatives to promote value, impact, and time to market.
Job Responsibilities
- Drive strategic and tactical product vision, and define and execute roadmap that balances foundational capability enhancements with platform modernization
- Maintain evergreen product roadmap based on changing market and customer needs that delivers incremental value across multiple releases
- Become a subject matter expert on the Rewards system capabilities and cross-impacting interfaces within your assigned product area
- Partner closely with Business, Technology, Architecture, and Data teams to lead product development efforts, ensuring epics and stories are clearly defined with acceptance criteria and delivered on time. Help drive completion of epics and remove blockers.
- Lead your stakeholders and cross functional teams to achieve the best business value possible. Use collaborative storytelling to communicate and drive cross-functional alignment for your work.
- Communicate product needs, progress and business challenges to executive level
- Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)
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Required Qualifications, Capabilities, and Skills:
- 5+ years of product management, program management or relevant experience
- Proven track record of delivering complex initiatives in fast paced environments.
- Ability to synthesize large amounts of information in order to inform and make decisions quickly, take risks, course-correct, and constantly iterate on your approach
- Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities.
- Excellent written and verbal communication skills: able to present facts and ideas in a clear, concise and convincing manner to cross-functional partners up and down the chain with the ability to influence and motivate
- Proven success in collaborating with cross-functional teams, influencing and driving decisions
- Commitment and self-motivation suitable to a start-up team
- Experience with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, and Confluence Tools.
- Bachelor's degree required
Preferred Qualifications, Capabilities, and Skills:
- Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion