As a User Experience (UX) Designer within Digital Experience Design, Securities Services, you will engage in a range of impactful and influential design activities, from up-front research, facilitation, and strategy, through to ideation, prototyping, and final design delivery.
You will be part of a multi-disciplinary team, including customer experience researchers, product and service designers, participating in cross-functional collaboration with product managers and engineers to deliver the next generation of products and services.
Your strengths in identifying problems and opportunities, along with your conceptual and design delivery experience, will provide a firm foundation for success in this role.
A desire to continually broaden and improve your skills will ensure you can grow and expand your role, especially within broader customer experience and service design disciplines.
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Job Responsibilities
- Design product and service experiences across Securities Services businesses that deliver impact for our clients and employees
- Capture and analyze current state workflows and participate in user research to understand user needs, pain points and behaviors
- Align business objectives and user insights to deliver viable and valuable design solutions
- Ideate and explore conceptual designs through an iterative process of user engagement
- Collaborate directly with design, product and engineering peers, advocating for the users' perspective
- Present work and articulate design decisions to stakeholders and decision makers
- Partner with UI Solutions team to promote scale and reuse through the application of design systems
Required Qualifications, Capabilities and Skills
- Bachelor's degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design, Service Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
- Minimum of three years of relevant work experience
- Experience with facilitating ideas and innovation, running workshops and utilizing low fidelity concepts for rapid feedback
- Plan and structure your own work, executing within expected time frames
- Demonstrated experience with user-centered design approaches and delivery
- Prior work involves collaboration within design, product and engineering teams
- Interaction design skills paired with proficiency in information architecture
- Strong communication and presentation skills, including comfort articulating rationale behind design decisions
- Familiarity and experience using industry standard production tools such as Figma
Preferred Qualifications, Capabilities and Skills
- Foundational understanding of financial services and how design provides value
- Knowledge and exposure to designing solutions for financial services and complex data driven products
- Comfortable facilitating and leading workshops with broad product stakeholders
- Has shipped digital products or a launch-ready prototype
- Experience with service design approaches and artifacts such as blueprints and journey maps
- Interest in growing service design skills and capabilities
- Experience working with design systems to accelerate design and technical delivery
- Developing understanding of accessibility guidelines and inclusive design practices
- Understanding of basic technical context of your designs; familiar with HTML, CSS, JavaScript, technical libraries and data science principles
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.