US Health & Insurance Benefits Delivery Executive Director

Join our team as the ED of U.S. Health and Insurance Benefits Delivery, where you'll have the opportunity to lead and innovate within the Health and Insurance eligibility and enrollment ecosystem. This pivotal role is essential in delivering our firm's healthcare and insurance strategy and work toward a seamless benefits experience for our employees. Be a part of our mission to transform employee health benefits experience and grow your career with us.

As the ED of U.S. Health and Insurance Benefits Delivery within the Health and Insurance eligibility and enrollment ecosystem, you will lead efforts to achieve excellence in vendor management, employee experience, quality, and controls. You will play a crucial role in coordinating with U.S. Benefits, Technology, Employee Experience, HR Teams, and our vendor partners to deliver a cohesive and impactful benefits enrollment experience. Managing a team of approximately 5 employees, you will be instrumental in adapting program changes and promoting improvements.

Job Responsibilities:

• Lead the management of the Health and Insurance eligibility and enrollment ecosystem with a focus on vendor management, quality, and controls.
• Drive communication of changes in Delivery to stakeholders.
• Oversee the implementation of system changes for ongoing and annual enrollment.
• Coordinate across U.S. Benefits, Employee Experience and Technology, Employee Experience, HR Teams for a cohesive navigation and enrollment experience and maintain and enhance a strong control environment.
• Conduct User Acceptance Testing with vendors to ensure quality.
• Review participant-facing communications for accuracy and clarity.
• Generate ad hoc queries to support departmental needs and strategic initiatives.
• Maintain required Government Regulatory obligations and monitor changes.
• Manage special projects as needed, driving innovation and improvement.
• Lead and develop a team of ~5 employees, fostering a culture of excellence and collaboration.
• Work closely with U.S. Benefits team and act as the glue of the overall ecosystem.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree.
• Minimum of 10 years of experience in corporate benefits or benefits consulting/Delivery.
• Proven experience in a strategic, analytical, or metric-driven position.
• Strong project management skills with a focus on continuous improvement.
• Excellent analytical, quality assurance, and problem-solving skills.
• Ability to multi-task, work independently, and manage deliverables effectively, with a proactive instinct and hands-on approach to tackle challenges.
• Strong verbal and written communication skills with a customer-focused approach.
• Proficiency in standard desktop applications: MS Office, PowerPoint, Excel, Project, Access.
• In-depth understanding of benefit plan rules and provisions.
• Proven ability to build strong partnership.

Preferred Qualifications, Capabilities, and Skills:

• Experience in a large firm with 25,000 plus employees.
• Prior Benefits Delivery at third party vendor experience is a plus.
• Familiarity with healthcare and insurance industry regulations and systems.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

Client-provided location(s): Chicago, IL, Newark, DE, Jersey City, NJ

Job ID: JPMorgan-210665876

Employment Type: FULL_TIME

Posted: 2025-09-18T19:08:36