Join the dynamic world of JPMorgan Chase's Coppell Print/Personalization department as a Transaction Specialist IV, where you'll play a pivotal role in processing statements and credit cards for Chase customers. With opportunities to ensure efficient operations, maintain quality standards, and collaborate across departments, this role is your ticket to achieving impactful business results in a fast-paced environment.
As a Transaction Specialist IV in the Coppell Print/Personalization department at JPMorgan Chase, you will assist the team in operating equipment to process statements and credit cards for Chase customers. You will help ensure the floor runs efficiently, maintain quality standards, adhere to service level agreements (SLAs), and facilitate effective communication within the team and across departments. This role involves training, problem-solving, and collaboration with other departments to achieve business results.
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Job responsibilities
- Assist with daily operations to ensure the floor runs efficiently and support team members as needed.
- Monitor adherence to Service Level Agreements and quality standards, performing thorough quality checks on statements and produced cards to identify and address any errors or inconsistencies.
- Coordinate with other Transaction Specialists IVs and management in other departments to ensure seamless operations.
- Train team members in all aspects of the Print/Personalization Department, providing guidance and support to ensure team objectives are met.
- Promote strong internal controls through proactive identification and communication of issues, and encourage a culture of continuous improvement within the team.
- Utilize various types of equipment and machinery as assigned, identifying and resolving complex issues that may arise during production, including equipment malfunctions or data discrepancies.
- Send regular updates and turnovers to keep all stakeholders informed.
- Review production data to identify trends, areas for improvement, and potential risks.
- Escalate issues to technical teams and senior management as necessary, collaborating with them to address escalated issues.
- Participate in initiatives to improve operational processes and efficiency.
Required Qualifications, Skills, and Capabilities:
- Lift and transport heavy materials (50-70 pounds) and manage 200-pound supplies using industrial carts.
- Adhere to detailed instructions and procedures with precision, ensuring minimal deviation from established guidelines and protocols.
- Adjust quickly to changes in the work environment, including responding to daily directives from leadership, adapting to updates in standard operating procedures, and integrating new technology.
- Demonstrate a strong team-oriented mindset and excellent interpersonal skills.
- Prioritize daily tasks based on client Service Level Agreements to ensure timely and efficient service delivery.
- Participate actively in maintaining a clean and organized departmental work area to support operational efficiency.
- Embrace cross-training opportunities, demonstrating openness and adaptability, with a willingness to learn and take on responsibilities across multiple departments.
Work Schedule: Sunday - Thursday 10:00pm - 6:30am overnight shift
Candidates must be willing and able to work schedules during our operating hours, which may include evenings, holidays, and weekends. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.