Introductory Market Language
Banking Center Services (BCS) is a critically important organization within Consumer & Community Banking. BCS ensures operational success
Job Summary
As a Transactions Specialist within the Banking Center Services, you will be responsible for ensuring operational success for the ATM channel, payment applications, branches, and other products and services. You will provide Level 1 support for ATM and Payment Applications, manage ATM/IMCC incidents, and respond to inquiries by telephone or email. This role provides an opportunity to work in a dynamic, fast-paced environment and make a significant impact on our business.
Job Responsibilities :
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- Manage ATM/IMCC incidents to ensure timely resolution and appropriate comments and escalation.
- Research ATM performance/health and resolve ATM failures, such as ATM load/reboot.
- Request or escalate ATM vendor service and cash replenishment.
- Provide Level 1 application support to other lines of business.
- Respond to inquiries by telephone or email, taking ownership of issue resolution for internal/external clients.
- Analyze details and research using multiple systems to resolve problems via telephone/email, including outbound calls for client satisfaction.
- Approach each contact as an opportunity to educate the caller on process, product, and system information to reduce repeat contacts.
- Use thorough product/process knowledge to resolve unique or challenging inquiries/problems.
- Maintain strict adherence to established risk procedures and ongoing risk education.
- Follow customer authentication procedures and ensure staff procedures align with established risk protocols.
- Report privacy breaches following established risk procedures and complete assigned risk training on time.
Required qualifications, capabilities and skills
- Candidates should possess technical qualifications or skills.
- Graduates with B.Tech, MBA, or BCom degrees are eligible.
- Experience in Level 1 incident management is required.
- Must have excellent written communication skills.
- Strong prioritization and time management abilities are essential.
- Ability to communicate effectively with all levels of leadership.
- Proficiency in MS Office is necessary.
- Must be able to work collaboratively within a team.
- Ability to maintain confidentiality and multitask efficiently.
- Flexibility to adapt to changes is important.
- Must have a scorecard rating of \"Meets Expectation\" and should not be under any corrective action, along with a good attendance record.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.