Join our Transaction Operations team as a Transactions Manager, where leadership meets innovation. You'll manage complex multi-shift operations, influencing strategic business direction. Our focus is on delivering exceptional service and leveraging cutting-edge technology infrastructure.
Job Summary:
As a Transactions Manager within Transaction Operations, you lead a team in check processing, managing multi-shift operations. You set strategic direction, ensuring best-in-class client delivery. Your role involves building a high-performance team and optimizing operations.
Job Responsibilities:
- Build and manage complex multi-shift operations.
- Establish daily production goals and monitor output.
- Manage shift operations and resolve production issues.
- Demonstrate leadership judgment and escalate concerns.
- Ensure compliance with guidelines and procedures.
- Communicate effectively with the team.
- Track performance and implement improvement plans.
- Solve problems and make decisions effectively.
- Collaborate with division leaders and stakeholders.
- Drive initiatives and support reward programs.
- Create a high-energy and enthusiastic environment.
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Required Qualifications, Capabilities, and Skills:
- Have 3+ years' management/leadership experience.
- Display strong planning and organizational skills.
- Understand end-to-end process flow impacts.
- Lead and connect with staff effectively.
- Coordinate work while meeting multiple deadlines.
- Multi-task and balance numerous activities.
- Be results-oriented, seeking process improvements.
Preferred Qualifications, Capabilities, and Skills:
- Think creatively with a problem-solving mindset.
- Promote transparency and build mutual trust.
- Ensure zero violations on risk and control parameters.
- Collaborate with global and domestic support teams.
- Manage and resolve system issues efficiently.
- Support BAU activities as required.
- Improve customer service and efficiencies.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.