Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Transaction Specialist within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.
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Job Responsibilities:
- Validate, verify, and identify inaccuracies (~60%) in system-extracted client information against client-specific documents within the image processing platform.
- Input/key (~40%) information manually from client documents.
- Read detailed customer instructions and adhere to various processing requests (from simple to complex instructions) for validating, verifying, or inputting check and invoice information.
- Utilize a strong eye for detail, decision-making, and data entry skills to meet stringent client deadlines.
- Measure the team member on meeting/exceeding site productivity and quality standards in a timely manner.
- Be part of a team and meet the larger goals of the team; meet team member deliverables.
- Rely on the team member for decision-making in routine duties but refer/escalate non-routine situations to supervisors.
- Dictate the work schedule based on production volumes due to the sensitivity of meeting our customer's deadlines. Require overtime as per business needs.
- Maintain utmost accuracy in processing the control functions.
Required Qualifications, Capabilities and Skills:
- Any graduate with Specific Skills - Eye for detail, decision making & Data entry
- Key board skill sets: 100% accuracy in validating/verifying the given information, Numeric typing speed of 8000 keystrokes per Hour, Alpha keying 40 words per minute with 100% accuracy
- Ability to Identify/Correct inaccuracies and validating output provided by the system. Ability to translate written amount to alpha and numeric value with accuracy.
- Ability to move between various systems & functions as required by the application. Ability to Compare and verify data capture and data represented on screen.
- Ability to stay focused during repetitive tasks. Ability to follow prescribed procedures and Flexible to learn new duties.
- Ability to utilize skills in various types of situations presented - including accurately validate, Identify/Correct inaccuracies from Printed Information & handwritten information, balancing one payment to multiple items and ability to make informed decisions to preclude errors further down the process.
- Ability to work under pressure to meet deadlines and productivity/quality goals.
- Ability to work overtime as needed.
- Flexible on work schedule (24/7 work environment - with Rotational Shift)
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.