Transaction Specialist
Introductory Marketing Language:
Join our team as a Senior ATM Claims & Exceptions Analyst and be at the forefront of enhancing customer satisfaction. Lead strategic decisions on ATM claims, ensuring accuracy and compliance. Drive process improvements and mitigate potential losses while fostering a collaborative work environment.
Job Summary:
As a Senior ATM Claims & Exceptions Analyst within the ATM Operations Team, you will lead the management of ATM exceptions and customer claims. You will utilize advanced analytical skills to resolve customer requests and mitigate potential losses. Your role will also involve driving process improvements and ensuring compliance with regulatory standards.
Job Responsibilities:
- Lead investigations to resolve complex ATM exceptions.
- Develop strategies to mitigate potential losses.
- Oversee research and resolution of customer claims.
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- Direct accurate accounting adjustments.
- Facilitate effective communication with customers and departments.
- Mentor and assist co-workers with job assignments.
- Address queries for SME assistance promptly.
- Prioritize and manage work items within SLA.
- Monitor and clear outstanding General Ledger entries.
- Ensure work cases prevent privacy incidents.
- Collaborate on SOP & Job aid revisions.
Required Qualifications, Capabilities, and Skills:
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion