Training Analyst - Cebu

Are you passionate about developing talent and optimizing business outcomes through innovative training strategies? As a Training & Development Analyst on our Talent Enablement Team, you will play a key role in ensuring our learners are equipped with the skills, tools, and support needed to deliver outstanding client experiences. You will collaborate across teams, maintain compliance, and foster a culture of continuous learning and improvement. This is a demanding, high-impact role that requires grit, adaptability, and the ability to excel in a fast-paced environment. Successful candidates will be resilient, resourceful, and committed to delivering results under pressure while taking ownership of both content creation and delivery.

Job Summary

• Deliver engaging training sessions and manage, update, and archive training materials and resources.
• Facilitate access to tools and resources for learners, troubleshoot issues, and communicate proactively with stakeholders.
• Take at least 4 hours of calls per month to maintain business knowledge and provide coaching.
• Continuously learn and understand the business, products, and processes for relevant training.
• Identify and implement process improvements, support new rollouts, and help standardize training content.
• Teach soft skills and conversation de-escalation techniques to improve client interactions.
• Educate learners on merchant account features, processes, and best practices.
• Participate in quality assurance activities and provide constructive feedback to learners.
• Stay current with procedures, communications, training content, and industry developments.
• Maintain flexibility and adaptability in training approaches to meet changing business needs.
• Manage multiple priorities and deadlines in a fast-paced, high-volume environment, demonstrating resilience and a positive attitude.

• Experience in training delivery, documentation management, and process improvement.
• Strong communication and collaboration skills.
• Proficiency in Microsoft Excel (including formulas and pivot tables), PowerPoint, and SharePoint.
• Demonstrated ability to create and deliver engaging training content with measurable results.
• Proven ability to take ownership of tasks, work independently, and deliver results in a fast-paced environment.
• Proactive in identifying and resolving issues, and adaptable to changing priorities.
• Commitment to continuous learning, improvement, and openness to feedback.
• Ability to troubleshoot tool access and escalate issues promptly.
• Familiarity with regulatory compliance and business control standards.

• Experience supporting payment integrations and new product launches.
• Proven ability to mentor and develop team members.
• Track record of implementing innovative training strategies.
• Ability to foster cross-functional collaboration and knowledge sharing.