Join our dynamic team as a Business Process Associate, where you'll play a pivotal role in enhancing operational efficiency. Your expertise in process analysis and improvement will drive impactful changes across our organization. Be part of a forward-thinking environment that values innovation and collaboration.
Job Summary
As a Business Process Associate within the Reconciliation Utility, you will manage product changes, onboarding, and partner with tech for automation in a 24 X 5 environment, supporting Asia, EMEA, and WHEM regions. You will be responsible for understanding key metrics and risk components. Your role will ensure client deliverables are met with high timeliness and accuracy.
Job Responsibilities
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- Meet client deliverables with accuracy and timeliness.
- Develop continuous focus on productivity and quality.
- Review and document new processes regularly.
- Identify and address business knowledge gaps.
- Interact professionally with global managers.
- Collaborate with tech teams on project solutions.
- Champion a High Performance Culture.
- Monitor and resolve Management Information System issues.
- Lead and manage multiple projects.
- Align department strategy with organizational goals.
- Work with senior managers on technology and process needs.
Required qualifications, capabilities, and skills
- Graduate with minimum 8 years in a financial institution.
- Demonstrate working knowledge of Reconciliations, Cash, and stock products.
- Understand SWIFTS/ISO framework.
- Communicate effectively at all levels.
- Exhibit leadership and people management skills.
- Approach problem-solving proactively.
- Focus acutely on client needs.
Preferred qualifications, capabilities, and skills
- Experience in Data Science and Analytics.
- Coding knowledge in JAVA and automation software.
- Prior client and third-party bank investigation experience.
- Build strong business relationships.
- Use creative problem-solving techniques.
- Possess strong project management skills.
- Partner with Risk, Audit, and Compliance teams
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.