Technology Support Lead - Payments Client Testing

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Commercial and Investment Banking - Payments Client testing team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Leads the APAC Client Testing function for Payments, ensuring robust and efficient testing processes.
• Understands and articulates client testing needs, translating requirements into effective testing strategies.
• Oversees onboarding of payments into the CTE environment, ensuring thorough understanding of processing and operations.
• Drives transformation and change programs, implementing best practices and managing client testing initiatives.
• Optimizes processes to enhance efficiency, quality, and client satisfaction.
• Champions automation initiatives to streamline testing and operational processes. Identifies risks and implement mitigation strategies
• Uses data analytics to derive actionable insights and drive continuous improvement.
• Generates and analyze Management Information Systems (MIS) reports on product usage and performance.
• Partners with Incident Management teams for root cause analysis, identifying themes and driving resolution.
• Provides strong leadership, guiding and mentoring teams to achieve strategic objectives.
• Influences and manage stakeholders across regions and functions, ensuring alignment and collaboration.

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Deep expertise in the payments domain, with a strong understanding of industry trends and best practices.
• Proven experience in leading and implementing transformation and change programs.
• Demonstrated success in process optimization and driving operational improvements.
• Demonstrated ability to drive automation initiatives.
• Exceptional analytical and problem-solving skills, with the ability to leverage data for decision-making.
• Track record of driving data-driven decisions and generating insightful MIS reports.
• Strong leadership capabilities, with experience in guiding and mentoring teams.
• Excellent communication and presentation skills; able to simplify complex problems and drive consensus.
• Effective stakeholder management skills, with the ability to influence and collaborate across functions.

• Experience in the payments domain, with a background in Payments Operations or Product Management.
• Experience leading or implementing large-scale transformation programs.
• Recognized payments domain expertise, with a strong network and industry reputation.