Technology Support III - Production Support (Trading Desk/Credits)

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provide front line technology support to Credit Exotics trading desk
• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Knowledge of LINUX/UNIX operating systems, i.e., executing functional commands
• Knowledge of scheduling tools (Autosys, Control M)
• Experience with database technologies, i.e., ability to develop and execute SQL queries
• Knowledge of development tools (Jenkins, Git, BitBucket)

• Experience with Python or Basic Cloud knowledge (AWS or Kubernetes)
• Working understanding of public cloud
• Experience in handling excel basic, advanced level
• Experience or knowledge of working in a DevOps / SRE model would be an advantage
• Experience in supporting Exotics / Front office desk is desirable