Technology Support III - IAM AuthNZ Production Management

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Produce operational and development expertise in building proactive monitoring & contribute to auto heal/recover during system failures.
• Gather, analyze, synthesize and develop visualizations and report app/system health, uptime, performance improvements, change/capacity management of the services supported.
• Build strong relationship & Engage in with the development team throughout the life cycle to help build for reliability, Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring.
• Proactively identifies hidden problems and patterns and facilitate maximum speed of delivery by objectively binding to disruptions of the service.

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Hands on platform skills (Linux,UNIX and Windows) and application/middleware support knowledge.
• Experience with Automation and Configuration tools like Ansible/Puppet/Chef .
• Experience with scripting & programming languages such as Python, Java.
• Experience in handling critical application outages in an large scale operations & driving root cause analysis and remediation
• Experience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as Dynatrace/AppDynamics, Splunk, etc.
• Experience with Jenkins, GIT and CI/CD pipelines, Agile and Scrum practices.

• Understanding of concepts and principles behind DevOps and SRE.
• Knowledge of Cloud Engineering & understanding of private cloud principles and exposure to public cloud offerings such as AWS/Azure/Google cloud or similar technology is preferred.