Technology Support III - Commodities Trading

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the Commercial & Investment Bank's Commodities Trading group, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. You will support application systems that are crucial to the daily operations of the firm. You will also apply our technical skills to deep dive into our front office flow related application issues and build and enhance our software solutions to improve the support experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Provides trade floor support to the Commodities and Foreign Exchange (FX) front office traders and middle office operations
• Troubleshoots complex business and infrastructure related issues with the in-house trading applications to ensure continuity of the business and minimum downtime of the systems
• Performs debugging of Python based applications, provides technical solutions of the issues and recommends solution to the traders, application development and quant teams
• Develops the monitoring tools, automation solutions, helper APIs and other tools to reduce the manual work
• Performs incident and problem management of the high impact or recurring production issues, communicates with the key stakeholders as well as with the business users about the system health and incidents
• Assists in the monitoring of the production environment using standard monitoring tools
• Drives projects related to new business onboarding, infrastructure upgrades and resiliency management

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Working industry experience of application support in a financial or related industry
• Basic understanding of the front and middle office trading including order life cycle, trade booking, risk and pricing, trade reconcile and trade straight-through processing (STP)
• Good problem solving and analytical skills for troubleshooting issues related to front/middle office trading and infrastructure
• Good working experience of incident and problem management in a financial institution
• Experience with one or more general purpose programming languages like Python and automation scripting
• Experience in observability and monitoring tools like Geneos and techniques
• Very good communications skills, both verbal and written

• Good domain knowledge of the Macro front and/or middle office business (Commodities preferred)
• Knowledge of public cloud (e.g. AWS) related APIs and related infrastructure would be a great plus
• Good knowledge of server-side programming using Python and debugging techniques
• Knowledge of Linux, Databases, distributed computing and networking infrastructure