Technology Support III

Job Responsibilities

• Oversee the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security.
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Drive incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Participate the design, deployment, and optimization of AWS-based infrastructure, leveraging cloud-native solutions for scalability and resilience.
• Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures.
• Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences.
• Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies.
• Collaborate with engineering, product, security, and business teams to align production management initiatives with organizational goals.
• Analyze large datasets to identify patterns, anomalies, and potential data quality concerns, executing validation and reconciliation procedures.
• Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues.
• Understand service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• In-depth knowledge of monitoring and observability tools such as Geneos, Dynatrace, Grafana, and Splunk, including configuration, integration, and analysis of application and infrastructure metrics.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Understanding of Identity and Access Management (IAM), ForgeRock and Ping Identity ,OAuth, OIDC Exposure, including policy design, implementation, and audit. Mobility FIDO2 exposure.
• Extensive hands-on experience with AWS services (EC2, IAM, S3, Lambda, CloudFormation, etc.), architecture, and security best practices.
• Familiarity with container and container orchestration such as ECS, Kubernetes, Docker and Cloud Foundry.
• Proficient in at least one programming language such as Python, Java/Spring Boot.
• Excellent communication, and stakeholder management skills.
• Experience with large-scale data processing and analysis techniques
• Proficiency in SQL and understanding of relational database concepts
• Familiarity with Unix/Linux operating systems and shell scripting
• Demonstrated success in leading large-scale, complex production environments in a fast-paced organization.

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud
• Experience with other database technologies (Oracle, PostgreSQL)
• Knowledge of financial markets and trading systems
• Familiarity with data visualization tools and statistical analysis
• Experience with version control systems (Git) and agile development methodologies
• Understanding of network protocols and system architecture concepts
• Relevant AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Security - Specialty).