Technology Support II - Transmission Support (Commercial & Investment Bank)

At JPMorgan Chase, we are committed to delivering outstanding service and innovative solutions to our clients. As a global leader in financial services, we value diversity, collaboration, and a client-first mindset. Joining our team means being part of a dynamic organization that prioritizes professional growth and development. We offer competitive benefits, opportunities for career advancement, and a supportive work environment that encourages creativity and teamwork. If you're eager to drive impactful client support and thrive in dynamic environments, we invite you to explore the exciting opportunities with us.

As a Transmission Support Specialist within the Access Support Help Desk, you will assist Tier 1 specialists in resolving inquiries, deliver exceptional client experiences, and ensure compliance with business requirements. You will proactively address processing errors, support policy development, and contribute to the overall success of the team.

Job responsibilities

• Assist Tier 1 specialists in resolving inquiries via phone, email, and internal case transfer.
• Deliver exceptional client experience while maintaining business requirements and controls.
• Advocate for clients to ensure their needs are met with business partners.
• Escalate issues timely, following defined escalation procedures.
• Reach out proactively to clients and internal partners to address processing errors or support changes.
• Partner with leadership, team members, and business partners to resolve client issues and meet goals.
• Support the development and maintenance of policies, procedures, and training materials.
• Develop business and application knowledge independently for continued effectiveness.
• Ensure client satisfaction and confidence in JP Morgan's service offering, based on CSAT standards.
• Assist specialists in person, on phone, or via chat, contributing to Help Desk SLAs.
• Open tickets with product and/or tech, follow through until resolved, and assist in resolving aging cases.

Required qualifications, skills, and capabilities:

• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and standard PC skills.
• Ability to prioritize, handle multiple tasks, and work under pressure in a team environment.
• Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.

Preferred qualifications, skills, and capabilities:

• Experience in technical support or a related field.
• Familiarity with JP Morgan products and services.
• Experience with process improvements and project management.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: JPMorgan-210656432

Employment Type: FULL_TIME

Posted: 2025-08-15T19:13:15