DESCRIPTION:
Duties: Work on project execution by Driving toil reduction, automations and innovation within payments, collaborate with cross-functional teams to deliver customized solutions for premier client needs, aligning with company strategy. Serve as an escalation point of contact for clients, taking ownership of premier client issues from start to finish, Special Event handling, facilitating escalations across other Payments teams to get the issue resolved in a timely manner. Monitor and triage critical technical financial impacting events (i.e., a Merchant unable to receive card payments) run by technology proprietary JPMC applications, providing coaching and training to different Payments teams. Monitor the overall processing of premier clients through different alerting systems and proactively making decisions, thus resolving critical platform processing issues with a quick turnaround. Cooperate with Payments Teams; product, development, and business operations teams to resolve Premier Merchant issues & support strategic improvement efforts across teams, and identifying process and service improvements across different areas. Work with client and application onboarding processes, ensuring seamless integration and optimal performance. Strategize with cross-business teams to improve Premier Merchant experience in areas like service level agreements, KPI, interfaces, reporting, settlement timings, special events, and improving these metrics to enhance the overall Client experience. Analyze performance indicators and transaction volumes to identify areas for improvement and recommend solutions, predict growth, and advise the client on improvements that can be made on both ends.
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QUALIFICATIONS:
Minimum education and experience required: Five (5) years of experience in the job offered or as Technology Support, Application Support, Technology Operations, IT Consultant, or related occupation. The employer will alternatively accept a Bachelor's degree in any field of study plus three (3) years of experience in the job offered or as Technology Support, Application Support, Technology Operations, IT Consultant, or related occupation.
Skills Required: This position requires experience with the following skills: merchant services technology operations, with a focus on banking card processing Subject Matter Expert (SME) in HP Nonstop Tandem and Payments Processing (Transaction lifecycle, funding and settlement, Payments APIs Integration's, Omnichannel solutions, and Point of Sale Machines and Cloud payments gateway including AWS and micro services); leveraging monitoring tools including Geneos, DataDog, and DataLake; Splunk, Netcool, OpenSearch, Control M and Dynatrace to drive identification of patterns or trends which predict problematic situations; Python; SQL; Bash; C++; Shell Scripting; Linux; Unix; VOS; Windows; application infrastructure; Networking; and Service Now.
Job Location: 4915 Independence Parkway, Tampa, FL 33634
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.