Technology Operational Risk Management - Employee Platforms Operational Risk - Executive Director

Technology & Cybersecurity Operational Risk Management (Tech & Cyber ORM) is a firm-wide group within Risk Management with second line of defense oversight responsibility for technology and cybersecurity risk. Tech & Cyber ORM develops and reports an independent view of these risks to the Chief Risk Officer, Firm management, and the Board of Directors using multiple frameworks and methodologies. The team is comprised of members from risk management disciplines, as well as experienced technology development and operations managers.

Employee Platforms enhances the productivity and experience of nearly 300,000 global employees by modernizing and improving their interaction with technology. The platform includes several product lines: Collaboration & Communication (Outlook, MS Teams, Zoom, etc.), Employee Compute (VDI, Macbooks, remote access), Employee Experience Technology, Employee Insights (enterprise tools for feedback), Technology Employee Support Services (technical support), and Workplace Technology Solutions (managing technology in corporate offices and retail branches). Additionally, EP offers Business-Aligned Portfolio Solutions like Core Data Platforms for analytics and Workforce Technology for HR activities.

Job Responsibilites

• Identify operational risks stemming from expanding adoption of evolving employee experience products globally
• Challenge first line control designers and operators across all applicable control domains
• Design and execute review and assessment activity to detect operational and compliance risks during the development lifecycle
• Support expanded focus on Third Party and Resiliency risks present in the EP product space.
• Assess the governance practices pertaining to the development, adherence and maintenance of technology policies, standards, and procedures.
• Drive policy and standards that promote risk and control effectiveness in the product space
• Evaluate Global Technology's framework to ensure sustainable industry best practice, regulatory and threat-informed risk and controls.
• Develop data-driven strategies to identify risks
• Assess all significant operational risk events (incidents)
• Focus on Third Party and Resiliency risks present in the EP product space

Required Qualifications, Capabilities and Skills

• Minimum 10 or more years in an infrastructure or development leadership role
• Strong understanding of cybersecurity principles, practices, and frameworks (e.g., NIST, ISO 27001).
• Risk Assessment and Management Skills including the ability to develop and implement risk mitigation strategies, conduct regular risk assessments, and ensure compliance with relevant regulations and standards.
• Technical proficiency in AI and machine learning technologies, including their applications, limitations, and potential risks.
• Familiarity with cloud security, data protection, and privacy regulations (e.g., GDPR, CCPA).
• Experience with ITSM/ITIL, Incident and Crisis Management, Access Control, and Technology Resiliency control processes
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals

Preferred Qualifications, Capabilities and Skills

• Experience with modern technologies such as public and private cloud (AWS, GCP, Azure, etc.)
• Professional certifications such as CISA, CRISC, and CISSP

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.

Client-provided location(s): New York, NY, Plano, TX

Job ID: JPMorgan-210662257

Employment Type: FULL_TIME

Posted: 2025-09-04T19:14:19