Tech Risk and Controls Lead - Outsourcing and Business Resiliency Governance Manager

Join our team to play a pivotal role in mitigating tech risks and upholding operational excellence, driving innovation in risk management.

As a Tech Risk & Controls Lead in Risk Management & Controls , you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.

Job responsibilities

• Identify, assess, and prioritize outsourcing and business resiliency concerns/findings, developing actionable plans with internal business partners to address and resolve issues effectively
• Monitor the implementation of actions to be taken, ensuring timely execution and adherence to established timelines
• Manage and prepare comprehensive commentary on monthly highlighted breached metrics, outlining impacts, path to resolution, responsible parties, and timelines
• Develop, maintain, and continuously improve business procedures to ensure operational efficiency and compliance with Corporate Third Party and Firmwide Business Resiliency standards
• Collaborate with cross-LOB/CF teams to integrate best practices into existing procedures and determine opportunities for further uplift for the overall program included required metrics, dashboards, and reporting
• Determine areas of risk and/or frequent areas of issue, prioritize actions to bring overall program uplift
• Develop and deliver insights to management, highlighting themes, areas of opportunity, and progress updates
• Maintain clear and open communication channels with stakeholders, ensuring transparency and fostering a collaborative environment
• Develop and maintain key contacts and working relationships with various areas within Enterprise Technology, Controls peer groups, Central Third Party Organization, and Firmwide Resiliency
• Ensure timely escalation of key risks and issues to management and interested stakeholders

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
• Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives
• Ability to coordinate engagement with key stakeholders and proficiency in cross-functional frameworks
• Strong understanding of business resiliency
• Adaptability to thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
• Self-motivated and confident decision-maker with the ability to lead, challenge and influence change where necessary
• Synthesizes data quickly and communicates analysis succinctly and professionally

Preferred qualifications, capabilities, and skills

• Minimum BS or equivalent level of education/experience
• 7+ years in relevant business role, operations management, project/program management, or governance
• Ability to maintain professional documentation for internal and external reporting purposes
• Demonstrated knowledge/background in outsourcing and/or business resiliency

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Client-provided location(s): Wilmington, DE

Job ID: JPMorgan-210670382

Employment Type: FULL_TIME

Posted: 2025-10-02T19:08:24