TA Operations Service Delivery Associate - 3-months Fixed Term Contract

Bring your expertise to our team and thrive in a fast-paced, dynamic environment while actively participating in key initiatives.

As an Associate within our TA Operations Service Delivery team, you will take on a dynamic client-facing role in Luxembourg, serving as the primary point of contact. You will manage communication on all Transfer Agency-related matters, including issue escalation and service updates, and oversee the overall Transfer Agency Operations service delivery.

Job Responsibilities:

• Serve as the primary Client-facing Subject Matter Expert (SME) for TA service delivery.
• Manage TA processes and coordinate actions with the TA team to address issues and improvements, ensuring timely client communication.
• Facilitate investor complaints and reporting processes.
• Communicate changes in the Client(s)' CIB operating model affecting TA.
• Maintain Client TA service documents: Service Level Delivery, Service Plan, Monthly KPIs, and Issue Log.
• Partner with Product & Tech to support Client projects and change management.
• Coordinate and provide input for Client TA-related operational reviews and meetings.
• Identify and deliver solutions for TA service gaps, including regulatory and control needs.
• Evaluate data trends for improvement opportunities and associated risks.

• Business Knowledge: Strong product and business knowledge with significant experience in TA Operations.
• Service Orientation: Adaptive communication skills to present information effectively and propose solutions.
• Judgment & Decision Making: Ability to make informed decisions and influence stakeholders.
• Negotiation: Advanced influencing skills, working independently and collaboratively.
• Cognitive Flexibility: Comfortable with change, ambiguity, and informed risk-taking.
• Organization: Agile in managing complex client organizations.

• Business Knowledge: Significant experience in a similar role with deep understanding of TA Operations.
• Communication: Strong written and verbal skills, with effective presentation and report writing.
• Team Player: Proven ability to work across all organizational levels and unite teams for results.
• Leadership: Skilled in operations planning and delivery while managing conflicting objectives.