Software Engineer III - ServiceNow

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III at JPMorgan Chase within the AI/ML Data platform team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

• Formal training or certification on security engineering concepts and 3+ years applied experience
• Expeirence in ServiceNow configuration and administration, with a strong understanding of the ServiceNow platform and PaaS model, including integration solutions like SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
• Proficient in leveraging ServiceNow codeless technologies such as Flow Designer and Integration Hub.
• Experienced with CMDB and integration with external tools, as well as Service Portal, Request Catalog, and Automations across the ServiceNow platform.
• Knowledgeable in AI and ML capabilities, and web technologies like SOAP, JSON, XML, and Web Services.
• Experience with ITOM modules, including Orchestration, Service Mapping, Event Management, and Discovery, along with software development in languages such as Java, Python, JavaScript, and JS Libraries and Frameworks.
• Strong team player with excellent organizational and time-management skills, capable of leading projects using Agile or Scaled Agile methodologies, and possessing a process-oriented, analytical, and inquisitive mindset.

• Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR).
• ITIL foundations certification