We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III Advanced Support at JPMorgan Chase within the Consumer and Community Banking - Banking and Wealth Management, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
- Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
- Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
- Build and drive adoption of standardized telemetry, monitoring, alerting, and analysis tools and practices, while identifying and supporting observability and anomaly detection metrics tailored to the needs of specific applications and products
- Identify production incident themes and drive improvements across applications and product groups and work with teams to drive, support, and measure adoption
- Own standardized deployment and recertification processes and documentation, ensure and support cross-application adoption
- Define and ensure adherence to service level objectives for capacity and response time, specific to user journeys and applications
- Collaborate with architects and product teams to enhance application resiliency and implement Idempotency principles across transaction lifecycles.
- Conduct knowledge transfer sessions on operational best practices and establish support channels for developers to enhance their operational capabilities.
- Achieve AI/ML certifications for team members to enhance technical capabilities and expertise.
- Adds to team culture of diversity, equity, inclusion, and respect
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Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Hands-on experience with cloud-based applications, technologies and tools, deployment, monitoring and operations, such as Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc.
- Relational and NoSQL databases; developing and managing operations leveraging key event streaming, messaging and DB services such as Cassandra, MQ/JMS/Kafka, Aurora, RDS, Cloud SQL, BigTable, DynamoDB, MongoDB, Cloud Spanner, Kinesis, Cloud Pub/Sub, etc.
- Networking (Security, Load Balancing, Network Routing Protocols, etc.)
- Demonstrated experience in the fields of production engineering and automation.
- Strong understanding of cloud technology standards and practices.
- Proficiency in utilizing tools for monitoring, analysis, and troubleshooting, including Splunk, Dynatrace, Datadog, or equivalent.
- Ability to conduct detailed analysis on incidents to identify patterns and trends, thereby enhancing operational stability and efficiency.
- Familiarity with digital certificate management and automation tools.
- Knowledge of frameworks such as CI/CD pipeline.
- Excellent communication and collaboration skills.
Preferred qualifications, capabilities, and skills
- Proven track record in developing and sustaining large-scale, complex applications that directly engage with customers.
- Demonstrated expertise in risk management and compliance processes.
- Hands-on experience in transitioning applications from on-premises or private cloud environments to public cloud platforms, specifically AWS.
- Proficiency in assessing, choosing, or creating tools, as well as establishing processes for production observability, monitoring, and validation.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.