Servicing Travel Advisor III, Chase Travel

As a Servicing Travel Advisor in Chase Travel, As a part of Special Handling, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.

Job Responsibilities

• Efficiently manage a high volume of customer interactions across both phone and digital channels, ensuring prompt and effective service delivery.
• Proactively identify and assess customer needs to drive satisfaction, foster loyalty, and enhance the overall customer experience.
• Establish and maintain trust through open, interactive communication and strong relationship management skills.
• Utilize GDS systems and CORE travel tools to provide customers with accurate, comprehensive, and up-to-date information.
• Diagnose and resolve booking issues, handle escalations, and negotiate timely, cost-effective solutions with external suppliers.
• Accurately log and maintain all customer interactions and account details using designated online tools and platforms.
• Consistently adhere to established communication procedures, guidelines, and compliance policies.
• Demonstrate a commitment to exceptional service by going above and beyond to engage customers and deliver seamless, white-glove experiences.
• Consistently meet or exceed team performance metrics and key performance indicators (KPIs).
• Complete all required Chase Travel e-Learning modules to maintain up-to-date knowledge and compliance.

Required Qualification, Capabilities & skills

• Experience with the CORE travel platform is required.
• Demonstrated history of delivering high-quality performance in customer-facing roles.
• Exceptional phone-handling skills, with a proven ability to actively listen and respond effectively.
• Proficient in GDS systems (such as Sabre and WSPN) and CORE travel tools.
• Customer-focused mindset with the ability to adapt to a wide range of personalities and situations.
• Excellent communication and presentation skills, both verbal and written.

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries. FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Client-provided location(s): New York, NY, Washington, DC, Golden, CO, Tulsa, OK, Plano, TX, Worthington, OH, North Kingstown, RI, Bemidji, MN, Heathrow, FL, Lakewood, NJ, Payson, AZ, Reedley, CA, Hilo, HI, Watertown, CT, Santa Fe Springs, CA, Leavenworth, WA, Rochester, MA

Job ID: JPMorgan-210668737

Employment Type: FULL_TIME

Posted: 2025-09-24T19:09:47