Senior Product Delivery Associate - Controls (Commercial & Investment Bank)

If you enjoy helping Product Leaders navigate dynamic business challenges and risks, then this is the role for you. Join our team and play a key role in delivering high-quality products to countless customers worldwide.

Job Summary:

As a Sr Product Delivery Associate in the Product Oversight and Support Team, you play an integral role in helping Product Partners solve difficult control-related issues through collaborative problem-solving. Utilizing your deep understanding of risk and controls coupled with your ability to collaborate closely with cross-functional teams, you will guide Product Partners in the areas of risk monitoring, oversight, and controls. Your vital help allows our Product Partners to provide cutting-edge external and internal products that exceed customer expectations.

Job responsibilities:

• Provide consulting services to inform and coach product owners on a robust control framework with a focus on effective risk management of their product or process.
• Triaging broken processes, taking action to resolve and land with new ownership.
• Oversee Action Plans (APs) and offer support to AP Owners to ensure timely delivery. In certain situations, assume ownership of APs if there is no other designated owner.
• Provide Audit support and advocacy.
• Assist in various Change Management activities (Business Assessment and Readiness, Risk Materiality, etc.)
• Oversee large breaks/issues as appropriate.
• Collaborate with cross-functional partners (e.g., Business Control Managers, Legal, Product, Finance) to address and resolve risk-related business issues.
• Track and escalate risk issues to leadership as necessary.
• Execute monitoring controls where necessary.

• 5+ years of experience or equivalent expertise in risk and controls or related experience.
• 3+ years in a payment processing, financial or product related role; understanding of the payments space.
• Advanced knowledge of the product development life cycle.
• Comfortable with change, debate, and conflicting objectives or priorities
• Drives results through leadership, people, communication and influence.
• Proven experience driving large initiatives spanning across the firm.
• Confidence to work independently and develop creative ways to achieve goals.
• Excellent negotiation and collaboration skills with cross-functional leaders.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, and SharePoint.