You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Senior Product Associate in the Payments & Global Banking Product Catalog team, you play a crucial role in innovating new product offerings and supporting the end-to-end product life cycle. You act as a key contributor, leveraging user research and customer feedback to develop products that provide customer value. With your experience in UI/UX, you ensure that the user interface is intuitive and enhances the overall user experience. Utilizing your understanding of product development, you assist in the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will contribute to the authoritative source for product data including general product definition data, regional availability information, eligibility and suitability rules, and configurable attributes required to implement Payments products. You will partner closely across Client Onboarding & Servicing, Operations, Technology, business transformation leadership, product owners, and technology to identify inefficiencies in our product ecosystem, design product solutions necessary to integrate systems, and deliver next-gen technology for provisioning B2B financial products.
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Job responsibilities:
- Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
- Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
- Write the requirements, epics, and user stories to support product development.
- Facilitate discovery meetings to gain insights into business processes, technology, integrations, and business objectives.
- Rationalize data requirements across various stakeholders and applications, identifying and resolving any data gaps.
Required qualifications, capabilities, and skills:
- 3+ years of experience or equivalent expertise in product management or a relevant domain area.
- Proficient knowledge of the product development life cycle, including discovery and requirements definition.
- Developing knowledge of data analytics and data literacy.
- Strong communication and interpersonal skills with an ability to communicate business and technical concepts to expert and novice audiences.
- Experience in agile methodologies and a basic understanding of JIRA.
- Proficient in MS Office (Excel, Word, PowerPoint, Visio).
Preferred qualifications, capabilities, and skills:
- Bachelor's degree in a technical field (e.g., BIS, MIS, Computer Science).
- Proven experience in a highly matrixed, complex organization.
- Skilled in documenting user journeys and creating wireframes.
- Developing knowledge of reporting dashboards tools like Tableau, Qlikview, and Alteryx.
- Understanding of Large Language Models (LLM) and Artificial Intelligence (AI) technologies a plus
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.