Join our Team as a Senior Planner to help coordinate events in the Firms Client Center
As a Senior Planner in Amenity Services at JPMorgan Chase, you will oversee the coordination of logistics for meetings and events in the firm's Client Center. Your role includes managing conference center planners to ensure service excellence and operational effectiveness, while maintaining global standards. You will collaborate with partners in Technology as well as the broader Regional Management team to deliver an outstanding user experience.
Job Responsibilities
- Oversee meetings and events, collaborating with teams to exceed client expectations.
- Provide personalized customer service to all clients and employees.
- Address client challenges with effective solutions for a positive experience.
- Maintain a collaborative and team-oriented attitude and lead by example.
- Assist with staff coverage and daily projects.
- Participate in operations meetings and reviews, providing feedback and direction.
- Execute pre and post conference calls / meetings to manage details.
- Ensure optimal space usage to achieve goals.
- Conduct staff reviews and identify training needs.
- Cover reception desk functions, including calls and emails as needed.
- Master the EMS system for reservation and reporting.
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Required qualifications, capabilities, and skills:
- 5+ years' experience in Luxury Hospitality Industry, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
- Excellent interpersonal and communication skills, with the ability to engage with clients and employees professionally and warmly
- Ability to effectively manage client experiences and expectations using a high level of tact and diplomacy
- Highly organized with the ability to multitask and prioritize tasks effectively
- Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
- Working knowledge of audio-visual systems; Proficiency in Microsoft Office tools are essential, and
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover client center hours and locations
- Bachelor's degree required
Preferred qualifications, capabilities, and skills:
- knowledge of the EMS booking system
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.