Senior Client Solution Associate
Are you a strategic thinker, passionate about leading and delivering solutions to your clients ? You have found the right team.
As a Client Solutions Associate (CSA), you will embark on a comprehensive development program designed to transform you into a Subject Matter Expert (SME) in all aspects of payables. Throughout this journey, you will gain a deep understanding of the payables continuum, the solutions we offer, and the reasons why our solutions are considered Best in Class. This includes traditional, commercial card, and emerging payment and connectivity solutions, with a focus on B2B/B2C payables.
In this role, you will align with a team of Client Solutions Specialists (CSSs) who are SMEs in delivering Payables and Connectivity solutions. They will provide guidance and mentorship as you work towards becoming a Client Solutions Specialist (CSS) yourself. Your primary focus will be on learning and developing the skills necessary to understand and address the needs of our clients and prospects. By the end of your Associate journey, you will be well-equipped to deliver innovative product solutions that drive client success and contribute to the overall profitability of the firm.
Job Responsibilities:
- Engage in instructor-led and self-driven training - internal/external payables tools.
- Learn and understand the payables landscape and our approach to client discovery calls and solutioning.
- Analyze data and generate insights to support business objectives and performance goals.
- Collaborate with aligned Client Solutions Specialists (CSSs) on client discovery calls, proposals to identify appropriate Payable solutions for clients
- Manage administrative tasks for the aligned Client Solutions Specialists (CSSs) which includes pricing, creating accounts and opportunities in Salesforce, and note taking.
- Assist in client call preparation by creating pricing, financial illustrations, developing pitch books, and sharing customer research.
- Understand competitors' products and positioning within the client & market.
- Work with Client Solutions Specialists (CSSs) and Treasury Team throughout the sales cycle to manage pipeline and ensure services and pricing are set up timely and accurately.
- Successfully complete an in-depth development program designed to transform you into a SME in all aspects of payables
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Required Qualifications, Capabilities, and Skills:
- 2+ years of experience in customer service, B2B payables, or related fields.
- Demonstrated experience in a highly matrixed and complex organization.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Bachelor's degree
- Strong interest in working with a coordinated deal team to deliver best-in-class solutions to our clients.
- Willingness to learn and understand payment solutions within B2B and B2C space.
- Ability to develop and leverage internal networks and resources to complete projects.
- Time management, organizational, and planning skills with proven ability to multitask and meet deadlines in a fast-paced environment.
Preferred Qualifications, Capabilities, and Skills:
- Payments industry knowledge, marketing, and data analytic experience.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion