The Generative AI team in Consumer Home Lending is enabling the practical application of generative AI to transform how Chase serves customers and empowers employees. We operate across three pillars: Solutions (building production-ready AI applications), Governance (ensuring responsible AI deployment), and Enablement (spreading AI capabilities throughout the organization).
As a Senior Associate in Generative Artificial Intelligence Policy & Governance, you will contribute to the operations of the governance reviews required for Generative AI use cases. Your attention to detail, experience in program management and demonstrated interest in the AI space will enable you to manage this complex, firmwide process. Adept navigation through ambiguity, adaptation to change, and leveraging of advanced analytical reasoning and influencing skills are essential for driving mutually beneficial outcomes. Your exceptional communication abilities will foster productive relationships with stakeholders, cross-functional teams, and clients.
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Job responsibilities:
- Contribute to the HL Generative AI use case governance process end to end including updating dashboards, tracking use cases, coordinating cross functional meetings and drafting governance documentation.
- Collaborate with cross-functional teams, including the Generative AI engineering team, lines of business within CCB, Legal, Risk and Compliance partners, communications and others. Build and maintain strong relationships with internal stakeholders. Serve as connection to other firm wide Generative AI efforts.
- Support operational excellence by identifying operational roadblocks and supporting key escalations & challenges.
- Contribute to reporting on performance and strategy to senior-level stakeholders. Identify clear ways to communicate policy changes to a variety of stakeholders.
Required qualifications, capabilities and skills:
- 3+ years of industry experience working on program management & operations activities within a large-scale organization with a focus on large-scale transformation initiatives.
- Proficiency with Microsoft PowerPoint, SharePoint, Monday.com and Kanban.
- Highly effective organizational and project management skills, strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment.
- Collaborative approach with strong interpersonal skills. Ability to build relationships and effectively partner with colleagues across a diverse set of functions, locations and business.
- Excellent oral and written executive-level communication and presentation skills.
- Strategic thinking and problem-solving abilities, with proven ability to apply a range of analytical tools to develop solutions; working with ambiguity and laser focused on delivering results.
Preferred qualifications, capabilities, and skills:
- Strategy or consulting experience, experience at a tech company
- A Master's degree in Business Administration (MBA)
- Strong understanding of AI/ML governance, policy, and familiarity with solutioning lifecycle
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.