As a key member of the Go-to-Market team, you will support the development and execution of strategic initiatives for Chase Branded Cards, including product refreshes and launches across the Slate, Freedom, Sapphire, and Ink product lines. You will work closely with portfolio leads and cross-functional partners, maintain the overarching go-to-market plan, run governance forums, and manage delivery of key milestones. Your role will involve identifying strategic issues, driving them to resolution, and supporting a sustainable framework for launching and refreshing card products. You will collaborate across functional teams to ensure the successful execution of the Chase Branded Cards strategic plan and product roadmap, delivering market-leading value to millions of consumers and small businesses.
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Job responsibilities:
- Support high-impact strategic initiatives in a complex, matrixed environment, partnering with cross-functional teams to develop and deliver best-in-class customer solutions and bring products to market, including new product launches and refreshes.
- Collaborate with product leads from ideation to launch, providing insights and recommendations to optimize for strong customer value and financial outcomes.
- Lead launch readiness forums with senior leaders across card business and functional partners, ensuring readiness and alignment across all stakeholders.
- Support delivery of comprehensive go-to-market plans to amplify impact across customer-facing channels, e.g., acquisition, branch, and servicing.
- Establish and own robust program structure and deliverable tracking to ensure timely execution of complex integrated go-to-market plan across customer workstreams to deliver products to market on time and effectively.
- Identify and address key milestones, strategic issues, and interdependencies, driving them to resolution across all stakeholders.
- Build strong relationships with Chase Branded Card product and marketing teams, business partners, and cross-functional teams.
- Become an expert in new product launches, supporting development of evergreen product launch and go-to-market playbook.
Required qualifications, capabilities, and skills:
- Proven ability to develop high impact strategies, lead complex initiatives, and deliver results in a complex, matrixed environment without direct control of resources. Demonstrated willingness to engage in detailed work to achieve objectives.
- Strong orientation towards understanding customer needs and delivering solutions that exceed expectations for both external and internal customers.
- Excellent organization and project management skills, with strong attention to detail and a drive to execute tasks effectively and efficiently.
- Strong analytical and solution-oriented skills, with the ability to structure problems, frame decisions, and drive resolutions.
- Strong ability to identify and articulate connections across complex systems and concepts with the ability to synthesize information and drive solutions.
- Exceptional partnership, stakeholder engagement, and communication skills. Proven track record of leading cross-functional teams and motivating partners towards accomplishing a common goal.
- Proactive and flexible, comfortable working in a fast-paced environment, and adept at navigating ambiguity and unstructured challenges.
- Experience in developing or leading product or marketing strategies, preferably for financial products.
Preferred qualifications, capabilities, and skills:
- Experience in go-to-market strategies, product development, product leadership, consulting, strategic program management, or similar roles.
- Seeking talent at both 603 (5+ years of experience) and 602 (3+ years of experience) levels to lead key initiatives on the Go-to-Market team in Chase Branded Cards.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.