JPMorgan Chase is on a mission to deliver a first-class employee experience to find, keep and grow the right talent to drive our business for today and tomorrow. We believe the employee experience is the sum of every interaction an employee has with the firm, and we are committed to building these experiences and journeys with the employee at the center. Our global change and readiness team partners with teams across the firm who are building and improving these experiences to help the firm prepare and adopt big changes while navigating everyday workforce activities. We are looking for a Senior Associate in Change Management to support the HR and Employee Experience (EX) functions.
As a Senior Associate in Change Management within our dynamic team, you will collaborate with various teams across the organization. Your role will be pivotal in assisting the firm to prepare for and adopt significant changes, while also managing daily workforce activities.
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Job responsibilities
- Lead and/or support medium/high impact initiatives and/or Lead for Area Product
- Know your product(s) end-to-end; be an expert in the customer experience: know pain points and be well-versed in the data/metrics and feedback
- Interface directly with Area Product/Initiative leads to manage work
- Effectively partner with product teams and support partners to assess impacts of changes to people, processes, technology
- Support development & execution of change plans, partnering across teams (e.g., Comms, Content, Learning, Marketing, Servicing etc.) to effectively prepare for and drive adoption of changes on "High" impact/global changes
- Own & manage change plan(s), coordinating with Comms, Content, Learning, Marketing, Servicing on "Medium" initiatives and/or Area Product.
- Knowledge-share across our team and product to help mitigate cross-impacts, risks and gaps
- Uphold risk and controls policies and standards
- Flex across products based on demand
Required qualifications, capabilities and skills
- 3+ years of experience within an organization or consulting firm, supporting change management and communication efforts
- Partner-oriented and data driven, able to ask questions, work on multiple tasks in parallel and connect dots - delivering fresh ideas and flawless execution
- Able to synthesize information clearly and concisely, tailoring communications and resources to effectively meet the needs of customers and stakeholders
- Drive action, progress, and results, as well as collective unity and team spirit; always considers diverse perspectives to get the best outcome
- Execute diligently and efficiently even under tight time constraints; consistently overcome obstacles to completion, raising issues as needed along the way
Required qualifications, capabilities, and skills
- High proficiency in Excel, Word, Jira and PowerPoint; Tableau, Figma, MS Project & Visio are welcome additions
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.