Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients access to capital needs.
As a Business Banking Sales Strategy Fraud Support Manager, in Business Banking, you will be part of a team that defines and drives the Business Banking money movement customer experience improvement strategy. This role blends elements of business strategy, root cause analysis, product development and operations management. You will have the opportunity to build relationships and implement solutions together with a variety of functions and business areas (e.g., Business Banking, Digital Payment, Fraud Risk, EMM Operations, Change Management, Check Deposit Operations, and leaders across these organizations). Your objective is to enhance the money movement experience for our clients and Business Relationship Managers, while effectively managing fraud and maintaining strong control measures.
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Job responsibilities:
- Lead the development and execution of the strategy to improve the money movement customer experience for Business Banking clients and bankers.
- Collaborate with cross-functional partners and develop relationships to drive workstreams forward.
- Ideate creative customer experience solutions and product strategies.
- Coordinate and conduct customer experience data analytics to identify key insights supporting business recommendations.
- Develop and facilitate communications on strategy and results to senior management.
- Review, enhance, and assume responsibility for the processes and procedures related to Business Banking.
Required qualifications, capabilities, and skills:
- Bachelor's degree or equivalent experience
- Minimum 7 years' of financial services experience in sales, controls or risk management, or compliance
- Management experience leading broad cross-functional teams to analyze, design, and deliver best practices
- Demonstrate confident leadership and sound judgement to influence a strong culture and risk management
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with the ability to develop compelling and meaningful executive presentations to drive opportunities and recommendations for improvement
- Strong written and verbal communication skills, with the ability to influence business leaders effectively.
Preferred qualifications, capabilities, and skills:
- Experience with Wires, ACH, BillPay, Zelle and Deposit Holds / Inclearing
- Background in customer process execution, risk management, legal, or compliance.
- General understanding of business operations and regulations affecting the business sector.
- Exceptional collaboration and relationship-building abilities.
- Ability to work independently to drive change, adapt to shifting priorities, manage competing priorities, and the thrive in a fast-paced, results-oriented environment.
- Skill in process analysis and design, with the ability to understand processes and associated risks to inform control design.
- Strong problem-solving, critical-thinking, and analytical skills, with attention to detail and the ability to synthesize large amounts of data to draw appropriate conclusions.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.