Relationship Manager - Global Employee Onboarding and Solutions

Join the Business Support Management group and be part of a dynamic team that drives efficiency and innovation in employee onboarding and solutions.

The Global Employee Onboarding and Solutions Team (GEOS) is a key function within Business Support Management (BSM). The Global Employee Onboarding and Solutions Team is responsible for managing processes and controls related to employee movement, technology and line of business application access . The team also addresses system access issues and provides support to Commercial and Investment Bank employees. GEOS collaborates closely with business managers, senior management, and various support groups, including Business Management, HR, Real Estate, Compliance, and Technology.

As a Relationship Manager within the Global Employee Onboarding and Solutions Team (GEOS), you will lead a group of specialists, overseeing daily production tasks, monitoring workloads, and ensuring effective allocation and rebalancing of resources.

Job Responsibilities:

• Supervise a team of GEOS specialists, overseeing day-to-day production activities, workload monitoring, allocation and rebalancing resources.
• Act as a production resource and subject matter expert in executing the onboarding/offboarding process to ensure an exceptional experience for new joiners and managers and partner with cross functional groups such as Operations, Recruiting and Technology
• Manage stakeholder relationships to ensure consistent service delivery, conduct business reviews and maintain outreach and regular communication with key stakeholders and internal business partners
• In partnership with GEOS leadership team, ensure that the support model is appropriately aligned to business priorities and all employee movements are actioned appropriately
• Partner closely with business managers and leaders to gather feedback and support employee movement needs
• Oversee process controls to identify and address compliance risks promptly, collaborating with teams to ensure adherence to procedures and proactively manage potential issues

• Possesses a strong client service mindset
• Exhibits effective interpersonal, communication, and influence skills across all organizational levels
• Demonstrates the ability to analyze and evaluate information or situations clearly, logically, and objectively
• Proactively manages competing priorities and ensures the completion of all tasks to closure
• Proactively engages in change management, seeking new ways to enhance processes
• Established experience in operational management
• Innovative, solution-focused individual with strong relationship management and proven leadership capabilities
• Confident to make independent decisions/judgment and work effectively with minimal supervision
• Confidence to present with a clear, concise written and verbal communication style across multiple audience
• Amenable to working onsite full time following US Core hours (Night Shift)

• Background in managing employee movements and system access support within a financial firm or with a background in global service delivery
• Experience in team management and promoting career development.