Are you a strategic and analytical leader with a passion for delivering innovative solutions to clients? If so, you have found the right team.
As a Relationship Management Leader within Commercial Card Consortiums, you will spearhead a national team of Relationship Managers dedicated to driving growth, retention, and change management for a large strategic portfolio of Commercial Card clients. Your leadership will be pivotal in implementing best practices, enhancing client satisfaction, and fostering collaboration with internal stakeholders to achieve financial targets.
Job Responsibilities:
- Lead and inspire a team of Relationship Managers, setting strategic direction and ensuring alignment with organizational goals.
- Design and deliver an optimal engagement model to support large strategic commercial card consortium relationships, focusing on efficiency and profitable growth of the sector.
- Proactively develop and execute client spend optimization and retention strategies to maximize value and satisfaction.
- Lead a team obsessed with enhancing the overall client experience, ensuring delivery on scorecard objectives and key results.
- Implement and promote best practices in managing consortium clients, ensuring tailored solutions that meet the unique needs of each consortium.
- Build strong internal partnerships and foster collaboration and alignment with Banking and Treasury leadership teams and other stakeholders.
- Lead and contribute to broader Client Management & Delivery strategic initiatives; undertake other duties as assigned.
- Engage in onsite client meetings where applicable, strengthening relationships and understanding client needs.
- Provide ongoing coaching and continuous development of team members, fostering a culture of growth and excellence.
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Required qualifications, capabilities, skills:
- Bachelor's degree and/or 10+ years of relevant experience in Relationship Management, Payments, Treasury, or Commercial Card.
- In-depth payables solutions product knowledge and familiarity with the Commercial Card and Payments industry.
- Demonstrable track record evidencing measurable portfolio growth results, exceptional client experience, and the ability to proactively build relationships and trust with clients and internal stakeholders.
- Experience managing teams and/or multiple complex client relationships concurrently.
- Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges.
- Ability to navigate and assist in resolving escalations in a timely and thoughtful manner.
- Strong leadership, change management, and negotiation skills.
- Ability to work independently with little professional guidance and strong technical proficiency, including quick learning and effective use of JPM proprietary platforms and solutions.
- Be results-oriented, demonstrate enthusiasm, resilience under stress, possess a solution-driven mindset, and adaptability in a fast-paced and complex client environment. Superior oral and written communication skills.
- Travel: 25% National travel required.
Preferred qualifications, capabilities, skills:
- Experience in client-facing public sector space (Government, Higher Ed, Non-Profit).
- Proficiency in data analysis.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.