Use your knowledge of analytics to enhance the self-service experiences for millions of our customers. We invite you to be a part of our dynamic team that focuses on leveraging data to transform customer interactions and drive business success.
As a VP Quant Analytics Manager within the Digital Analytics Team, you will play a pivotal role in partnering with the Utilities Product team. Your mission will be to harness the power of data to understand, measure, and maximize the value of our Utilities products. These Utilities are essential data domains that aggregate and summarize customer data-both behavioral and transactional-enabling customer-facing applications to elevate the overall customer experience. The Utilities are organized into five key data domains: Account, Product Catalog, Customer Summary, Enhanced Transaction, and Customer Interaction
Want more jobs like this?
Get jobs delivered to your inbox every week.
Job Responsibilities:
- Collaborate with the Utilities Product team to identify and exploit opportunities for Utilities to play a larger role across Lines of Business (LOBs) and the Data & Analytics organization.
- Utilize your expertise in behavioral data and analytical leadership to define Objectives and Key Results (OKRs), develop and measure A/B tests, and answer strategic analytical questions.
- Deliver actionable insights through compelling data storytelling, enhancing decision-making processes and fostering long-term, profitable customer relationships.
- Establish partnerships, best practices, and clear communication channels to increase data-informed decisions and experimentation.
- Provide expert consultation to the broader Data & Analytics organization, focusing on behavioral and customer journey data.
Required Qualifications, Capabilities, and Skills:
- Bachelor's degree in data science, mathematics, statistics, econometrics, engineering, or a related field is required.
- 5 years' experience in an analytical function focused on extracting, analyzing, and interpreting large amounts of data from a range of sources.
- Proficiency in SQL and experience with web analytics.
- Detail-oriented and structured thinker with a passion for data analysis and delivering clear, actionable insights.
- Ability to organize complex business problems, translate them into analytical plans, and execute with precision.
- Strong communication and presentation skills to effectively deliver insights to executives and collaborate with cross-functional teams.
Preferred Qualifications, Capabilities, and Skills:
- 1-3 years of experience analyzing customer experiences and digital product usage.
- Proficiency with analytical tools such as Python, R, Alteryx, Tableau, and Adobe Analytics.
- Experience working in Big Data environments (e.g., Hadoop, Teradata, Snowflake).
- Expertise in A/B testing and strong slide-writing and presentation skills to convey analytical insights.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.