Quant Analytics Associate Senior - Remediation & Corrections

Ready to transform data into impactful insights? Join us as a Quantitative Analytics Associate and make your mark with our dynamic team! Dive into data analysis, support diverse Lines OF Businesses such as Auto Finance and Business Banking and drive strategic decision while advancing your career.

As a Senior Quantitative Analytics Associate within the Remediation & Corrections team, you will be crucial in identifying, classifying, and resolving customer impacts stemming from business process or operational disruptions at JPMorganChase. You will address affected customers by recalculating and crediting finance charges, fees, and processing account adjustments to rectify account issues. To succeed, you must be highly motivated, analytical, detail-oriented, and an outstanding problem solver who takes pride in managing customer issues comprehensively and delivering exceptional service.

Job Responsibilities

• Communicate findings and recommendations to stakeholders in a clear and concise manner.
• Manage multiple remediation projects simultaneously, prioritizing tasks to meet deadlines.
• Maintain a high level of accuracy and attention to detail in all aspects of work.
• Deliver exceptional customer service by thoroughly addressing and resolving account issues.
• Support ongoing team initiatives and contribute to a collaborative work environment
• Collaborate with key stakeholders across the firm to understand case contexts and translate high-level requirements into detailed analytic steps.
• Query databases and manipulate data to identify correction populations, analyze financials, and create execution files using account, customer, and transaction-level data.
• Ensure accuracy in analytics by maintaining attention to detail and supporting the independent validation team with case requirements and code review.
• Automate repetitive analytics steps across cases using SAS macros and other relevant tools.
• Develop and apply advanced analytics skills to deliver best-in-class solutions for customer issue treatment

• Bachelor's degree in in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields
• Minimum 3 years of experience in quantitative analytics, data analysis, or a related field (refer to NJE Years of Experience Table for GT Job Architecture).
• Strong analytical and problem-solving skills with demonstrated ability to manage complex customer issues.
• Proficient in data analysis tools and techniques (e.g., SAS, SQL, Python, R).
• Excellent attention to detail and commitment to accuracy.
• Proven ability to communicate complex findings clearly to both technical and non-technical stakeholders.
• Experience working in a fast-paced, deadline-driven environment.
• Proven ability to work collaboratively across multiple teams and lines of business.
• High level of motivation and initiative.
• Strong organizational and time management skills.
• Commitment to delivering exceptional customer service.

• Advanced degree in quantitative analytics, finance, mathematics, or a related discipline.
• Experience with remediation or corrections in a financial services environment.
• Familiarity with regulatory requirements related to financial products and customer remediation.
• Experience supporting Auto Finance, Business Banking, or similar lines of business.
• Strong presentation and stakeholder management skills.
• Ability to develop and implement process improvements