DESCRIPTION:
Duties: Transform customer data into actionable insights to shape key business and marketing strategies. Leverage expertise in advanced analytics techniques, such as machine learning, predictive modeling, and data mining, to extract meaningful patterns and trends and translate output to actionable insights. Apply statistical analysis and data visualization tools to interpret complex data and drive informed business decisions. Provide exceptional business intelligence through dashboards and executive reporting to assess customer engagement, digital interaction, and account production performance and share insights with stakeholders. Drive strategic initiatives in analyzing complete customer journeys across digital and offline channels to identify friction points, improve discoverability, and increase conversion, optimizing omni-channel shopping journeys to create a personalized and seamless customer experience. Employ advanced analytics to discover customer shopping preference, channel migration, and product affinity, uncover growth opportunities, and drive targeted strategies while optimizing overall portfolio performance. Forecast P&L impacts of omni channel marketing initiatives and business cases to inform strategic priorities and experimentation roadmap. Develop experiment designs, assess campaign performance, and effectively communicate findings and recommendations to senior leadership. Partner with cross-functional teams across marketing, product, technology, and research to ensure successful launch of personalized digital experiences and growth-driven initiatives, including building dashboards for real time campaign performance tracking and troubleshooting tech issues and other execution gaps. Drive an annual digital experimentation target setting project to forecast incremental account production and customer engagement growth, develop ongoing tracking to measure progress, and ensure alignment with strategic priorities and experimentation roadmap. Mentor and train new and junior members.
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QUALIFICATIONS:
Minimum education and experience required: Master's degree in Business Analytics, Data Science, Mathematics, Statistics, Management Information Systems, Finance or related field of study plus 3 (Three) years of experience in the job offered or as Quant Analytics, Channel Analytics, or related occupation. The employer will alternatively accept a Bachelor's degree in Business Analytics, Data Science, Mathematics, Statistics, Management Information Systems, Finance or related field of study plus 5 (Five) years of experience in the job offered or as Quant Analytics, Channel Analytics, or related occupation.
Skills Required: This position requires three (3) years of experience in the following: SQL coding for automating the production of recurring reports and dashboards using ETL techniques and Alteryx or Dataiku workflows; Using Big data platform to perform data ingestion, data transformation, and query optimization; Project management with marketing campaigns using Jira or Kanban; Working with cross-functional teams to ensure smooth implementation of digital experimentation initiatives and troubleshooting tech issues and gaps; Preparing performance measurement by translating quantitative information into actionable insights to be leveraged by both analytic and non-analytic audience. This position requires two (2) years of experience in the following: Financial services; Developing interactive Excel and PowerPoint reports with advanced functions including VLookup, Data Analysis Add-Ons, Pivots, Macros, Data Validation, Waterfall, and Gantt Chart; Statistical analysis and predictive modeling using R or Python; Designing and publishing dashboarding in Adobe Analytics; Performing statistical analysis using machine learning methods including multivariate regression, clustering analysis, classification techniques, cohort analysis, and predictive modeling; Leading customer digital shopping experimentation design, measurement, and deep dives analysis; Building interactive Tableau dashboards leveraging advanced visualization, ETL automation, and ODBC connectors; Leading customer behavioral and shopping funnel analytics and projects end to end including delivering actionable insights and recommendations to senior leaders; Managing target setting and developing tracking to monitor key performance indicators.
Job Location: 10 S Dearborn St, Chicago, IL 60603.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. In addition, please visit: https://careers.jpmorgan.com/us/en/about-us.
Full-Time. Salary: $147,000 - $195,000 per year.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.